With many thanks to Benefits And Work. Complaints made to the Independent Case Examiner (ICE) about the DWP will not be looked into for almost 18 months, a Benefits and Work member has discovered. Our member’s complaint against the DWP dates back to the summer of 2016. Having exhausted the DWP’s complaints procedure our member … Continue reading ICE Taking Almost 18 Months To Even Begin Investigating Complaints Against DWP