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ICE Taking Almost 18 Months To Even Begin Investigating Complaints Against DWP

April 10, 2018

With many thanks to Benefits And Work.

Complaints made to the Independent Case Examiner (ICE) about the DWP will not be looked into for almost 18 months, a Benefits and Work member has discovered.

Our member’s complaint against the DWP dates back to the summer of 2016.

Having exhausted the DWP’s complaints procedure our member then lodged a complaint with ICE in January 2018.

However, he was informed in a letter from ICE last month that they are currently only just beginning work on complaints lodged with them in November 2016.

This means that it is likely to be almost a year and a half before our member’s complaint begins to be investigated by ICE. And it could be well over four years since the original complaint to the DWP before a ruling by ICE is made.

The extraordinarily long wait sits uneasily with the latest statistics from ICE, released in January 2018. These claim that in the last quarter of 2018, 72% of complaints were resolved within 8 weeks of accepting them for examination.

However, figures given by Penny Mordaunt last October suggest a massive rise in complaints to the DWP about PIP assessments. They rose from 142 in the year from April 2015 up to 1,391 in the year from April 2016.

A proportion of these complaints may now be working their way through the ICE complaints system, causing an increasing backlog.

We’d be very interested to hear about other members experience of making complaints against the DWP. Please post your comments below.

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6 Comments leave one →
  1. April 10, 2018 3:13 am

    Reblogged this on sdbast.

  2. April 10, 2018 4:22 am

    “However, he was informed in a letter from ICE last month that they are currently only just beginning work on complaints lodged with them in November 2016”

    So are the BS-ers at ‘Benefits And Work.’ going to PUBLISH that letter?
    (it’s easy to blank out the recipients personal info)

    https://www.benefitsandwork.co.uk/b-forum-feedback

    “Professional Members

    We support both claimants and professionals. These are just some of the organisations who have subscribed to Benefits and Work:”

    “Royal College of Nursing”

    ATOS Quacks can be Royal College of Nursing Members
    https://uk.linkedin.com/in/laura-schofield-a4b7bab3

    “Birmingham Citizens Advice Bureau”
    “Bristol Citizens Advice Bureau”
    “Norwich and West Norfolk Citizens Advice Bureau”
    “Braintree Halstead & Witham Citizens Advice Bureau”

    CABs are Bribed directly by the DWP – e.g.
    https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/614524/dwp-payments-over-25000-for-april-2017.csv
    “CITIZENS ADVICE BUREAU,1009567, “£2,066,173” , GRANT”

    “Coventry Mind”

    Mind works for the DWP – (even DNS has reported that) –
    https://www.disabilitynewsservice.com/open-letter-from-mental-health-activists-probes-charitys-links-to-dwp/
    https://www.mind.org.uk/news-campaigns/mind-and-back-to-work-support/

    “Chesterfield Law Centre” (aka Derbyshire Law Centre)

    Main Funder – Theresa Mays’ Derbyshire County Council
    https://en.wikipedia.org/wiki/Derbyshire_County_Council
    page 23 –
    http://apps.charitycommission.gov.uk/Accounts/Ends19/0000702419_AC_20170331_E_C.pdf

    Derbyshire County Council … employs CAPITA –
    http://www.capita-ites.co.uk/news-events/news/derbyshire-to-get-online

    “Colchester Borough Council Welfare Rights”

    Colchester Borough Council… employs CAPITA –
    https://www.capita-one.co.uk/resources/case-studies/colchester-borough-council

    “CATCH UP Ltd Llanelli”

    “CATCHUP is currently funded by the Carmarthenshire County Council Social Services Department.”

    Carmarthenshire County Council… employs CAPITA –

    https://www.insidermedia.com/insider/wales/new-carmarthen-square-set-for-approval
    https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&siteId=402&languageCode=EN

    “Perth & Kinross Council Welfare Rights Team”

    Perth & Kinross Council… employs CAPITA –
    https://www.scotsman.com/business/management/perth-amp-kinross-council-turns-to-capita-1-652982
    https://ip.e-paycapita.com/AIP/itemSelectionPage.do?link=showItemSelectionPage&siteId=143&languageCode=EN&source=AIP

    Hmmm oh I wonder why ‘Benefits And Work’ won’t publish evidence?
    … or tell their paying ‘members’ about –

    UN Convention on the Rights of Persons with Disabilities – Articles
    https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities/convention-on-the-rights-of-persons-with-disabilities-2.html

    UN Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment
    http://www.ohchr.org/EN/ProfessionalInterest/Pages/CAT.aspx

    Criminal Justice Act 1988 – Torture
    http://www.legislation.gov.uk/ukpga/1988/33/part/XI/crossheading/torture

    Fraud Act 2006 –
    http://www.legislation.gov.uk/ukpga/2006/35/contents

    Blackmail
    Theft Act 1968 – Section 21 – Blackmail
    http://www.legislation.gov.uk/ukpga/1968/60/section/21

    Theft Act 1968 –
    http://www.legislation.gov.uk/ukpga/1968/60/contents

    Conspiracy to Defraud –
    http://www.cps.gov.uk/legal/s_to_u/sentencing_manual/conspiracy_to_defraud_(common_law)/

    Misconduct in Public Office –
    http://www.cps.gov.uk/legal/l_to_o/misconduct_in_public_office/

    (Meaning of Public Function) Human Rights Act 1998 –
    http://www.publications.parliament.uk/pa/cm200708/cmbills/045/08045.i-i.html

    Perverting The Course of Justice –
    http://www.cps.gov.uk/legal/p_to_r/public_justice_offences_incorporating_the_charging_standard/

    Criminal Justice and Courts Act 2015 –
    Corrupt or other improper exercise of police powers and privileges –
    http://www.legislation.gov.uk/ukpga/2015/2/section/26/enacted

    Criminal Justice and Public Order Act 1994 –
    Witness Intimidation –
    http://www.legislation.gov.uk/ukpga/1994/33/section/51

    Criminal Justice and Police Act 2001 –
    Intimidation of witnesses –
    https://www.legislation.gov.uk/ukpga/2001/16/section/39

    Criminal Justice and Police Act 2001 –
    Harming witnesses etc.-
    https://www.legislation.gov.uk/ukpga/2001/16/section/40

    Criminal Justice and Police Act 2001 –
    Relevant proceedings –
    https://www.legislation.gov.uk/ukpga/2001/16/section/41

    Serious Crime Act 2007 –
    http://www.legislation.gov.uk/ukpga/2007/27/contents
    – especially Part 2 – Encouraging or Assisting Crime –
    http://www.legislation.gov.uk/ukpga/2007/27/part/2

    Serious Crime Act 2007 –
    Involvement in serious crime: England and Wales orders –
    http://www.legislation.gov.uk/ukpga/2007/27/section/2

    Aiding or Abetting – Accessories and Abettors Act 1861 –
    http://www.legislation.gov.uk/ukpga/Vict/24-25/94/crossheading/as-to-abettors-in-misdemeanors

    Criminal Attempts Act 1981 –
    http://www.legislation.gov.uk/ukpga/1981/47/contents

    Common Assault –
    http://www.cps.gov.uk/legal/s_to_u/sentencing_manual/common_assult/

    Common Assault/Battery/ABH/GBH/Murder
    http://www.cps.gov.uk/legal/l_to_o/offences_against_the_person/

    Homicide: Murder and Manslaughter –
    http://www.cps.gov.uk/legal/h_to_k/homicide_murder_and_manslaughter/

    Conspiracy – section I Criminal Law Act 1977 –
    http://www.legislation.gov.uk/ukpga/1977/45/section/1

    The Bribery Act 2010 –
    http://www.legislation.gov.uk/ukpga/2010/23/contents

    Unfair Contract Terms Act 1977
    http://www.legislation.gov.uk/ukpga/1977/50/contents

    The Computer Misuse Act –
    http://www.legislation.gov.uk/ukpga/1990/18/contents

    Mental Capacity Act – Ill Treatment and Wilful Neglect
    http://www.legislation.gov.uk/ukpga/2005/9/section/44

    Forgery and Counterfeiting Act 1981 –
    http://www.legislation.gov.uk/ukpga/1981/45/contents

    Protection from Harassment Act 1997
    http://www.legislation.gov.uk/ukpga/1997/40/contents

    Malicious Communications Act –
    http://www.legislation.gov.uk/ukpga/1988/27/section/1

    Equality Act 2010
    http://www.legislation.gov.uk/ukpga/2010/15/contents
    Especially sections 26. Harassment. and 27. Victimisation.

    The Equality Act 2010 (Statutory Duties) (Wales) Regulations 2011
    http://www.legislation.gov.uk/wsi/2011/1064/contents/made

    Human Rights Act 1998
    http://www.legislation.gov.uk/ukpga/1998/42/contents

    Data Protection Act –
    http://www.legislation.gov.uk/ukpga/1998/29/contents
    And if you are not doing it already then record all of their abuse –
    (If they lie about RIPA see ‘Perverting The Course Of Justice’)
    Section 36 –
    http://www.legislation.gov.uk/ukpga/1998/29/section/36
    Section 35 –
    http://www.legislation.gov.uk/ukpga/1998/29/section/35
    Section 29 –
    http://www.legislation.gov.uk/ukpga/1998/29/section/29
    Section 32 –
    http://www.legislation.gov.uk/ukpga/1998/29/section/32
    and for their quack wca – section 10 –
    http://www.legislation.gov.uk/ukpga/1998/29/section/10

    Medical Act 1983 –
    Penalty for pretending to be registered –
    http://www.legislation.gov.uk/ukpga/1983/54/section/49
    Penalty for pretending to hold a licence to practise –
    http://www.legislation.gov.uk/ukpga/1983/54/section/49A

    Disability Hate Crime – CPS Legal Guidance –
    http://www.cps.gov.uk/legal/d_to_g/disability_hate_crime/

    Criminal Justice Act 2003 (section 146) –
    Increase in sentences for aggravation related to disability or sexual orientation –
    http://www.legislation.gov.uk/ukpga/2003/44/section/146

    Criminal Justice and Courts Act 2015 –
    Ill-treatment or wilful neglect: care worker offence –
    http://www.legislation.gov.uk/ukpga/2015/2/section/20/enacted
    Ill-treatment or wilful neglect: care provider offence –
    http://www.legislation.gov.uk/ukpga/2015/2/section/21/enacted

    Care Act 2014 – Safeguarding adults at risk of abuse or neglect – Section 42
    http://www.legislation.gov.uk/ukpga/2014/23/section/42/enacted

    Abuse of Vulnerable Adults –
    https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/194272/No_secrets__guidance_on_developing_and_implementing_multi-agency_policies_and_procedures_to_protect_vulnerable_adults_from_abuse.pdf

  3. jeffrey davies permalink
    April 10, 2018 5:42 am

    couldn’t read all bb letter but ice well its the government run with dwp wallah there so expect nowt mine took ages to get there but nothing was down with the complaint wasn’t worth it. has for cab here in Cardiff they get their funding off dwp over 3million and a bit bugger it looking bleak Royal College of Nursing”
    ATOS Quacks can be Royal College of Nursing Members hmm highly trained yet once you complain yet again notalots done against them black marks hmmm its like being at school while their college still collects its dues off them. while at the royal college who do you thinks works there kpmg oh bugger this its atos a company atos owns working at the nurses college yet again its like a dog chasing its tails I could go on but then

  4. mili68 permalink
    April 10, 2018 5:56 am

    Reblogged this on disabledsingleparent.

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