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Boycott EasyJet For Disablism Campaign

Over the last few years, I have read and written about so many cases of EasyJet giving trouble to disabled passengers that I have lost count of them. I probably haven’t even listed all the cases I have covered on this page!

In January 2012 I started a campaign calling for EasyJet to be boycotted for disablism. The reasons why, and all campaign links, are listed on this page.

You are welcome to leave comments and experiences of flying as or with a disabled person on any airline below.

Disabled Passengers Inquiry By French Transport Minister in 2010

Criticism From Trailblazers in 2010

Craig Murray

Declan Spencer

Joanna Jones

Martin Sabry

Local News Report On Martin Sabry

EasyJet Profits Come At Too High A Price

Campaign Facebook Group- Boycott EasyJet For Disablism

Announcement That EHRC Will Stop Supporting Disabled Passengers- March 2012

Sophie Morgan- Paralympics Presenter

French Court Fines EasyJet For Refusing Disabled Passenger

22 Comments leave one →
  1. john smith permalink
    January 19, 2012 12:29 pm

    well to be honest disabled people are annoying on planes, buses, shops etc. It sounds horrible but its true they take up too much space and always delays people, they should just stay at home.

    • Nick Sainsbury permalink
      October 22, 2013 11:29 pm

      John are a selfish pratt. Just remember your words if someone you care about ends up ill or disabled. Shame on you.

      • Mick cooper permalink
        July 8, 2014 8:34 pm

        I think what you said ie they should stay at home well god forbid you never become disabled as I have at the age of 56 and I can’t believe how many people out there are like you

    • January 22, 2014 12:47 pm

      beware of Karma you moron

    • February 13, 2014 4:31 pm

      John Smith,

      Well to be honest, bigots are annoying on planes, buses, shops etc.
      It sounds horrible but it’s true, they take up too much space and always annoy sensible, decent people. They should just stay at home.

      Lots of love from me xxx

      • Awesome Storm permalink
        March 13, 2015 11:57 pm

        Simon Maslak, You just won the internet!

    • February 17, 2014 4:51 pm

      Well John Smith is obviously not his real name so it does not require an answer.

    • July 7, 2014 4:46 pm

      All I can say is hope you never are in our situation. We have a right to get out and about. Or should we all be shoved in an institution like in the dark ages.
      Maybe you could get a job in our government.

    • July 11, 2014 1:04 pm

      lets hope you never happen to become disabled and have to eat your words

    • Awesome Storm permalink
      March 13, 2015 11:59 pm

      John Smith, everything can change in the blink of an eye, as it did with me. Be careful with your words, because they can turn around and bite you.

    • teresa harris permalink
      October 11, 2016 9:48 am

      i bet you would change your mind if you were disabled

  2. samedifference1 permalink*
    January 19, 2012 1:36 pm

    John Smith you are clearly not disabled. Come back to this statement if you should ever become disabled and see if you can then believe your own opinions.

  3. Amber permalink
    December 20, 2013 1:59 pm

    i cant believe people reacted to the attention seeker. ignore they will go away. flew with Easy Jet at the beginning of the year. my friend in a wheel chair had no problems and Easyjet were very helpful. just need to phone ahead and make sure all arrangements are set.

  4. February 17, 2014 4:49 pm

    As a family of six with me being disabled and in an electric wheelchair, I can only comment on the service we received on our holiday journey to and from Turkey last year. Easyjet bent over backwards to help us and we were treated with the utmost consideration. The airport crew at Stansted were fantastic and the airport crew at Gatwick on our return were amazing. On both of the flights the cabin crew were fabulous and couldn’t do enough for us, so we have no complaints at all about Easyjet and I would use them again without any hesitation xx

  5. April 9, 2014 6:55 am

    Easyjet did not help me at all, and they ended up imprisoning me in a staff lift at the airport, which only escaped when a member of airport staff happened by and it was useful there was a glass not wall partition so he could see me.

    So maybe Glynis Knapp’s comment shows that Easyjet learned from mistakes like mine.

    I have done wheelchair assistance with Aegean Air and Emirates and both were excellent in their assistance and efficient in doing so.

    The problem is with transport companies without policies for efficient means of dealing with disabled people.

    Cheap airlines tend to be less efficient than regular airlines, because of their cheapness so lack of staff and facilities by trying to cut costs down to the bone.

    In New York, I saw a bus with a wheelchair lift and properly designed area for wheelchairs in the bus. Such things only happen by government law.

    You cannot just stay home when you are disabled / chronic sick, especially as care in the community is being drastically cut due to lack of council funding and many are single people with no family support. Anyway, the disabled have the legal right to travel.

    And anyway, transport does not deal well with baby buggies either.

    But wheelchair assistance on airlines is not only used by the disabled, but also by frail old people and people with mobility problems that cannot walk the miles from check-in to the departure gate, which sometimes also means deep stairs of several floors.

    Easyjet was fined in France about disabled access to flights so is still not uniform in treatment of all disabled, but this could be said of all cheap airlines.

    Yet Paris Charles de Gaulle airport is not very efficient in helping the disabled with wheelchair assistance from travel forums, that includes the disabled and the elderly.

    Online petition about loss of state pension making loss of benefits for women 60-66 and loss of state pension altogether for men and women from April 2016:

  6. Bob M permalink
    May 19, 2014 8:16 am

    I use Easyjet a lot, I think they are excellent with dissabled people I’d give them 10 out of ten.

  7. Sarah Rigby permalink
    June 22, 2015 12:11 pm

    I fly frequently – used to travel a lot with work until my health got too bad and I now fly frequently to see my partner who is working abroad.

    Firstly, there are always three different companies involved if you have booked assistance: the airline, the airport management and the company providing the assistance. For getting around an airport or on or off the plane, it is the assistance company that provides the assistance or fails to. The airline books you in with them and pays for it. This company will be contractors hired by the airport management. The airline you use has no control over who they are or what they do, so if you’ve been stranded in a corridor or lift, although the airline may manage the complaint, it isn’t their fault in any way.
    Unless the incident occurred with the booking process, seating plan or in the cabin with the cwbin crew, it is the outside contractors at fault and not the airline. The same firm will be used for all the airlines at that airport. Standards vary a lot. Manchester tends to be good and the people actually talk to you. Heathrow is often bad and is functional at best. The assistance staff frequently talk about the disabled passengers whilst pushing them and I’ve been parked in a corridor often there.

    There are some airlines and some airports that have been so bad that I will avoid completely. Charles de Gaulle is one – they “lost” the assistance and just shrugged at us a lot. Ryanair are just diabolical and very rude. Emirates I will never use again as they tried to block me from flying because I’d asked for wheelchair assistance. They demanded a medical at this point and a copy of my notes (illegal) and even when we complied, they tried to overrule and say that passengers with wheelchair assistance booked were too higher risk for having a heart attack during the flight. Ended up getting the CAA and ECHR involved and having to write out a disclaimer at check in that I could tell whenI needed pee and did not nneed asassistance in the cubicle. Humiliating and stressful with no apology. Chicago O’Hare was fine but they want a signature to say you’ve been handed over to a responsible person and were really not happy that I was on my own and taking a taxi because apparently I couldn’t be responsible for myself. That was sortes out in the end though.

    EasyJet I fly witha lot, about 20 flights a year or more. I’ve had very few problems, the only one being associated with the airport staff, which EasyJet helped to resolve. The airline staff themselves have been friendly, welcoming and helpful and have helped with all sorts of things and have stood up for me when the assistance wasn’t right and helped to sortvit out. They have a special phone line for assistance passengers that just deals with sorting out your requests and refunding any money spent on seat allocation. I don’t think I’ve ever had a problem with the airline itself.

    It is important to distinguish who has caused the problem: the cabin crew, the booking process, the airport staff such as security guards, or the assistance people, who are not employed by the airline.  

  8. Clive Forward permalink
    August 25, 2015 6:35 am

    That comment from ‘John Smith’, (probably not his real name, because he hasn’t got the guts to supply it) really sums up peoples attitudes towards disabled people, disabled people have to have guts and determination to get through life, they’ve got more guts than ‘John Smith’ will ever have

  9. September 6, 2015 3:49 pm

    Hhmm ,to the idiot who made those disability hating comments.
    This idiot government will not always be in power.
    I fell down stairs aged 30 baldly fracturing my forehead eye socket and jaw.
    I was in hospital for 3 weeks. I then developed epilepsy I had grandmal seizures often
    The downside of which the phenytoin I lost power in my arm legs then developed bladder and bowel
    Issues .For 13 years I have had a supra pubic catheter insert through my abdomen into my bladder I have had ankolysing spondiolisis at the 4th vertebrae in my neck.
    I am in agonising pain 24/7.
    To you john smith, I sincerely wish all these problems on you very soon.
    I would not wish them on a dog,but you YES I DO.
    I Find most airline good at handling disabled passengers.some cabin crew need pulled up.
    I have reported 2 of them to the crew boss.
    Problems were resolved immediately,+Two free drinks,coffee usually as I’m tee tootal.
    2 issues over 25 years sounds ok,however at the time the issues are important 🐼

  10. May 18, 2017 7:05 pm

    i traveled with Easy Jet couple off weeks ago,i have MS and walk with a cane.I found staff very helpful.


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