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DWP Considers Powers Of Arrest, Seizure And Collecting Information On Where Claimants Spend Money
With many thanks to Benefits And Work.
The DWP have published the results of a survey on the public’s attitudes to a worrying list of new powers it is considering acquiring, allegedly in order to combat fraud, error and debt in the benefits system.
The proposed new powers include:
- Trained DWP investigators having arrest powers
- Trained DWP investigators having search and seizure powers
- Collecting information about where claimants are spending money
- Collecting banking information as soon as fraud is suspected, rather than waiting for a criminal investigation
- Asking banks to share information about accounts which look like someone may be committing fraud
- Government organisations sharing data with DWP about claimants
The DWP research claims to show that a majority of the public were in favour of every one of these measures being introduced.
Even amongst a group of claimants, the DWP claim, more people considered the powers acceptable than found them unacceptable, with the exception of collecting information about where claimants are spending money.
Given the levels of incompetence, data loss and unaccountability at the DWP, the possibility that staff could arrest claimants and seize their possessions is likely to alarm many readers.
Equally, the idea that the DWP could begin examining bank accounts and looking at how a claimant is spending their money merely because the they suspect fraud is a cause for real concern.
With the department increasingly relying on AI and algorithms they don’t fully understand to detect fraud, the possibility of claimants being wrongfully arrested and facing long and poorly resourced investigations seems real.
No legislation has yet been put forward by the DWP and many will hope that a general election intervenes and that these proposals never become anything more than the wish list of a failing department.
You can read the full details of the DWP consultation on possible new powers here.
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Fully Accessible Shop Opens In Guernsey
A new fully accessible shop has opened in Guernsey.
The Ron Short Centre, run by a local charity, has been redesigned into a retail facility which is accessible for, and run by, people with disabilities.
Les Banks, social enterprise manager of the centre, said the shop had been made to accommodate all disabilities.
He said: “The background displays are very plain because that allows us to highlight the product, and that helps people with restricted eyesight.”
He added: “Retail parlance – eyeline in buy line, so we’ve actually dropped that 50cm (20ins) so there are much lower-level displays
“Our counter area has been designed at split level, so it is suitable for people with wheelchairs, as well as people who are fully able.”
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Hospitals Fail People With Learning Disabilities, Says Watchdog
The safety of people with learning disabilities in England is being compromised when they are admitted to hospital, a watchdog says.
The Health Services Safety Investigations Body (HSSIB) reviewed the care people receive and said there were “persistent and widespread” risks.
It warned staff are not equipped with the skills or support to meet the needs of patients with learning disabilities.
Nearly one million adults in England are living with a learning disability.
The watchdog launched its review after receiving a report about a 79-year-old who died following a cardiac arrest two weeks after being admitted to hospital.
The man, who had a mild learning disability and struggled with speaking and hearing, was originally admitted with chest and skin infections.
He became anxious while in hospital and staff struggled to communicate with him, partly because of problems with his hearing aids.
But the difficulties were also compounded by the fact the sole specialist learning disability nurse employed by the hospital was on leave.
During his two weeks in hospital, the man refused care as well as blood tests. When a successful blood test was taken it was discovered he was suffering with kidney failure, but he died following a cardiac arrest before those results were known.
The watchdog said the hospital had failed to meet his needs sufficiently.
As part of its investigation, HSSIB also looked at the care provided in other places to people with learning disabilities.
It warned systems in place to share information about them were unreliable, and that there was an inconsistency in the availability of specialist teams – known as learning disability liaison services – that were in place in hospitals to support general staff.
It also said general staff had insufficient training – although it did note a national mandatory training programme is currently being rolled out.
Senior investigator Clare Crowley said: “If needs are not met, it can cause distress and confusion for the patient and their families and carers, and raises the risk of poor health outcomes and, in the worst cases, harm.”
Saffron Cordery, of NHS Providers, which represents hospitals, said services were committed to “stamping out” the inequalities this group of patients faced.
But she said there needed to be investment in training programmes and a more consistent approach to specialist support.
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Touchscreen Card Devices May Prevent Blind Customers Paying
Blind customers are being left “frustrated” and “embarrassed” by inaccessible payment devices.
Some shops have buttonless touchscreen card readers, meaning you need sight to tap in your PIN.
They are increasingly popular because they are cheap and the screen can be used to advertise items at checkout.
Technical solutions exist for many machines and businesses could find themselves in court if they do not have them enabled.
Many blind people told the BBC’s Access All podcast they have had to tell their PIN to strangers so they can have it typed in for them, or be forced to leave their unpurchased items behind because they’re unable to pay.
Angharad, an accessibility expert from Wales who is blind, told Access All she will refuse an item when asked to use one of these machines.
She said giving her PIN out to a sales assistant, or even someone she’s with “feels like an invasion of privacy that other people just don’t have to do”.
Angharad is one of many listeners to the Access All podcast who got in touch with experiences of being unable to pay because of the machines’ inaccessibility.
Dave Williams from blindness charity RNIB, who also spoke to the podcast, said the devices are “increasingly used by, particularly, the small-to-medium-sized businesses because they’re very widely available”.
He points out that the RNIB and UK Finance, who regulate payment services such as card readers, developed accessibility solutions for this problem a few years ago.
“Some of the manufacturers have tactile templates that fit over the touchscreen. There are also accessibility modes on some devices which will offer some audio cues to help you,” he said.
However, blind consumers have told us retailers don’t appear to know about these options and point of sale problems still continue to frustrate.
Lawyer Chris Fry, who specialises in disability discrimination, said it’s not down to the manufacturers of the device, it’s the retailers themselves who could be in breach of the Equality Act.
“If I was instructed by somebody who then couldn’t access the service then we would be suing the business itself,” he said
Fry has been involved in several cases involving inaccessible card readers, and says that if a business offers to take cash as an alternative, that’s only a good solution if “handle correctly”.
“You should be told as a customer that your only option for payment is touchscreen so that you can make alternative arrangements.
“It’s no good getting to the counter after having done your shop and not knowing … how you’re going to pay, and then where the ATM is in order to go and pay.”
We contacted the Federation of Small Businesses about the issues being faced by blind users.
Their Policy Chair, Tina McKenzie said: “Digital payment systems which use touchscreen readers can be convenient for small retailers and for many customers who prefer to pay by card. But it’s absolutely vital for accessibility for blind and partially sighted people to be considered as well.
“Accessibility is a basic necessity, and with digital payment options continuing to evolve it should be at the forefront of card company and terminal manufacturers’ minds.”
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UK’s First Deaf Professor Of Deaf Studies Appointed
An academic in Edinburgh has become the first deaf professor in the UK in the field of Deaf Studies.
Annelies Kusters, of Heriot-Watt University, has studied deaf communities around the world for almost 20 years.
Her promotion in the Department of Languages an, externald Intercultural Studies , externalmakes her a top academic in the field, according to the university.
“I am standing on the shoulders of the deaf lecturers and scholars who educated me – and I support others to stand on mine,” Prof Kusters said.
Prof Kusters was educated by deaf lecturers in Bristol but she is the first academic in her field of study in the UK to reach the title of full professor.
Both Europe and the United States have deaf professors in Deaf Studies and Sign Language Studies.
Deaf Studies has existed since the 1970s and is a field of study that explores the lives of deaf and hearing-impaired people throughout the world.
Prof Kusters was promoted from associate professor to full professor after working at Heriot-Watt since 2017.
She described her research interests as “observing deaf people in their day-to-day lives” and this work has taken her to Ghana, India, Surinam, Brazil, Kenya, Italy, Denmark and France.
“My PhD was in a Ghanaian village with a high rate of hereditary deafness,” Prof Kusters said.
“While other researchers are fascinated by the genetics or just the linguistics of the local sign language, I was interested in learning about their daily lives – how they communicate, socialise, and so on.”
Prof Kusters also recently took part in a cabaret show, external at The Stand comedy club in Edinburgh.
While using British Sign Language (BSL), a translator spoke in verbal English while she presented to the crowd.
Born in Belgium, Prof Kusters got her masters at the University of Leuven before going to Bristol to become a PhD in Deaf Studies.
Now at Heriot-Watt, Prof Kusters said she was “especially passionate about supporting other deaf scholars in their careers”.
She runs a group called ‘Signs@HWU’ that focus on Deaf Studies, sign linguistics and sign language interpreting studies in the university.
Professionally, Prof Kusters said she has a range of responsibilities in the university, including being co-director of engagement in the School of Social Sciences.
“Balancing my professional life with personal responsibilities has been demanding,” she said, “I have a family with two children to care for.”
She said as with any academic in her position, this can become an issue.
‘Long overdue’
Prof Jemina Napier, chair of intercultural communication, said: “Heriot-Watt University is proud to have the first deaf full professor in the UK.
“After almost 40 years of Deaf Studies research and teaching in universities in the UK, it is long overdue, as deaf scholars should be leading at the forefront of this discipline.”
“To be honest, it is overdue,” Prof Kusters said on being the first in the UK.
“It’s a surreal realisation that I’ve reached a position that many of my deaf peers, including those who directly mentored me haven’t.
“Truly, any one of them could have very well been in this pioneering position.”
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Plans To Close Rail Ticket Offices In England Scrapped
Plans to close hundreds of rail ticket offices in England have been scrapped.
Transport Secretary Mark Harper said the government had asked train operators to withdraw their proposals because they failed to meet high passenger standards.
However, a source told the BBC rail bosses were “furious”, saying the original plans had been approved by the Department for Transport.
The proposals had sparked concerns from unions and disability groups.
The plans were put forward by train operators as a way to save money. They had come under pressure from the government to cut costs after being supported heavily during the Covid pandemic.
Train companies said that only 12% of tickets were now bought at station kiosks.
But passenger watchdogs Transport Focus and London Travelwatch objected to the proposals, saying they had received 750,000 responses from individuals and organisations in a public consultation.
These included “powerful and passionate concerns” about the potential changes, they said.
The watchdogs said they had secured significant changes, including getting companies to revert to existing times for when staff would be available at many stations.
However, serious concerns remained, including ticket machine capability, accessibility and how passenger assistance and information would be delivered in the future.
In September, Prime Minister Rishi Sunak said closing ticket offices was “the right thing for the British public and British taxpayers” as “only one in 10 tickets are sold currently in ticket offices”.
But MPs had warned in a letter last week that the plans went “too far, too fast”.
Announcing the decision to reverse the closures, Mr Harper said the government had made it “clear to the rail industry throughout the process that any resulting proposals must meet a high threshold of serving passengers”.
“The proposals that have resulted from this process do not meet the high thresholds set by ministers, and so the government has asked train operators to withdraw their proposals.”
However, the decision to backtrack on the plans has caused anger among train bosses, a senior rail source told the BBC.
“They have been made to sell these plans, defend them and change them to try and get them over the line. All in the face of the inevitable onslaught of criticism.
“All of these plans were approved by officials and ministers at the DfT. To say they fell short of their expectations is totally disingenuous,” the source said.
Labour’s shadow transport secretary Louise Haigh called it “shambolic” and a “humiliating climbdown”, saying the cancelled plans had been “a colossal waste of taxpayers’ money”.
The RMT union described Tuesday’s decision as a victory, while TSSA – the union representing rail ticket office workers – said it was delighted.
The planned closures were the latest flashpoint between train companies and unions in their long-running dispute over pay, jobs and working conditions.
It led to several protests and threats of legal challenges from disability campaigners and from five Labour metro mayors.
But the body representing train companies, the Rail Delivery Group (RDG), consistently defended the proposals.
Natasha Winter, who led a campaign to keep her local ticket office in Stourbridge open, said she was “thrilled” the government had listened.
She said ticket office workers provide an” invaluable service” and that people “trust and rely on them”.
“They’re at the heart of our community,” she said.
The RDG said the closure plans that had been put forward were about the “changing needs of customers in the smartphone era” and the “significant financial challenge” following the pandemic.
It said it would continue to look at other ways to “improve passenger experience while delivering value for the taxpayer”.
Disability campaigners called the result “bittersweet”.
Transport for All, a disabled-led organisation, called it “the best possible outcome”, but added that while the government was “eventually swayed, it is appalling that disabled people’s concerns were dismissed for so long”.
Plans to close hundreds of rail ticket offices in England have been scrapped.
Transport Secretary Mark Harper said the government had asked train operators to withdraw their proposals because they failed to meet high passenger standards.
However, a source told the BBC rail bosses were “furious”, saying the original plans had been approved by the Department for Transport.
The proposals had sparked concerns from unions and disability groups.
The plans were put forward by train operators as a way to save money. They had come under pressure from the government to cut costs after being supported heavily during the Covid pandemic.
Train companies said that only 12% of tickets were now bought at station kiosks.
But passenger watchdogs Transport Focus and London Travelwatch objected to the proposals, saying they had received 750,000 responses from individuals and organisations in a public consultation.
These included “powerful and passionate concerns” about the potential changes, they said.
The watchdogs said they had secured significant changes, including getting companies to revert to existing times for when staff would be available at many stations.
However, serious concerns remained, including ticket machine capability, accessibility and how passenger assistance and information would be delivered in the future.
In September, Prime Minister Rishi Sunak said closing ticket offices was “the right thing for the British public and British taxpayers” as “only one in 10 tickets are sold currently in ticket offices”.
But MPs had warned in a letter last week that the plans went “too far, too fast”.
Announcing the decision to reverse the closures, Mr Harper said the government had made it “clear to the rail industry throughout the process that any resulting proposals must meet a high threshold of serving passengers”.
“The proposals that have resulted from this process do not meet the high thresholds set by ministers, and so the government has asked train operators to withdraw their proposals.”
However, the decision to backtrack on the plans has caused anger among train bosses, a senior rail source told the BBC.
“They have been made to sell these plans, defend them and change them to try and get them over the line. All in the face of the inevitable onslaught of criticism.
“All of these plans were approved by officials and ministers at the DfT. To say they fell short of their expectations is totally disingenuous,” the source said.
Labour’s shadow transport secretary Louise Haigh called it “shambolic” and a “humiliating climbdown”, saying the cancelled plans had been “a colossal waste of taxpayers’ money”.
The RMT union described Tuesday’s decision as a victory, while TSSA – the union representing rail ticket office workers – said it was delighted.
The planned closures were the latest flashpoint between train companies and unions in their long-running dispute over pay, jobs and working conditions.
It led to several protests and threats of legal challenges from disability campaigners and from five Labour metro mayors.
But the body representing train companies, the Rail Delivery Group (RDG), consistently defended the proposals.
Natasha Winter, who led a campaign to keep her local ticket office in Stourbridge open, said she was “thrilled” the government had listened.
She said ticket office workers provide an” invaluable service” and that people “trust and rely on them”.
“They’re at the heart of our community,” she said.
The RDG said the closure plans that had been put forward were about the “changing needs of customers in the smartphone era” and the “significant financial challenge” following the pandemic.
It said it would continue to look at other ways to “improve passenger experience while delivering value for the taxpayer”.
Disability campaigners called the result “bittersweet”.
Transport for All, a disabled-led organisation, called it “the best possible outcome”, but added that while the government was “eventually swayed, it is appalling that disabled people’s concerns were dismissed for so long”.
