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Asda Apologise After Refusing To Aid Blind Customer

September 7, 2009

SUPERMARKET giants Asda have been forced to issue an apology after a blind customer was refused help to do his weekly shop.

For years Les Gilmour shopped at his local store in Irvine, Ayrshire, where an assistant would help him locate what he wanted.

But last week he was stunned when he was told the service had been axed.

Les, 71, said: “It was obvious the staff were very uncomfortable telling me that they’d been ordered not to help me any more.

“Asda makes millions in profits but they were refusing to spare me someone to help for 10 minutes.

“It’s hard enough living with a disability without having the last vestige of independence snatched away from you.”

Jean Gilbert, 65, of the Scottish Disability Equality Forum, said: “I’m shocked.

“Asda have had a pretty good record for helping disabled shoppers.”

But the firm have since had a rethink.

An Asda spokesman said: “We’re very sorry for any inconvenience caused to Mr Gilmour and apologise because he is a valued customer.

“It is our policy that people with visual impairement should get assistance with their shopping and we have ensured this service will be available at all our stores, including Irvine”

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