JobCentre+ – Staff complaints growing expedientially!
A recent FOI request received what I think is an intriguing response; one of the questions asked was “the total amount of complaints made against Jobcentre Plus for the same period, 2010 – 2014″. The response came under the heading of ‘DWP Staff Don’t Treat Me With Respect’, and the figures make interesting reading –
DWP Complaints – reporting year is from April to March
| Reporting Year | Jobcentre+ Complaints received Overall | recorded under ‘Staff do not treat me with respect’ |
| 2010 – 2011 | 58,865 | 7,616 |
| 2011 – 2012 | 59,677 | 8,979 |
| 2012 – 2013 | 67,982 | 13,709 |
| 2013 -2014 (8 Mth) | 38,301 | 11,611 |
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I was unsurprised but still slightly taken back by the huge increase in such complaints in the past 20 months;
The reasons for this rapid rise are not available, but I consider their are a number of reasons for this; it could be one or more likely several of the speculations below –
claimants are more aware of their Right to complain and are using it – I think this is the reason the DWP…
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Same Difference 
Many Thanks – In Unity x
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