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Going By This, Capita Aren’t Much Better Than ATOS

March 26, 2014

Spotted on Facebook.

 

If you wonder why I’m sharing, please see the headline.

 

this is the email i sent to capita today

i wish to bring to your attention the way my wife has been treated by capita, her first contact was to receive a letter dated 19 December 2013 stating a home visit had been arranged for between 11& 16 november 2013, this would have been highly impossible unless you have a time machine.

on contacting you reference this a home visit was arranged for 16 January 2014 at 10.00 am, but at 09.40 am on the said date my wife received a phone call telling her that the appointment had been cancelled, with no reason given.

on contacting you again an appointment was made for 24 February 2014 at Greyfriars Court which my wife duly attended, where we were informed that her results would be forwarded to DWP/PIP within a few day and that we would have the results in approx 6 weeks, but today (25 03 14) it was still held by capita.

today 25 march 2014 my wife receives a phone call offering her a home visit, upon telling the caller that she had attended an appointment at Greyfriars Court the caller said that it was not on the system.

i originally put in a complaint to which i was informed i would be contacted within 20 days, with still no contact.

how are we expected to have faith in a company that with the stroke of a pen can cause so much heartache to a family yet seams to be run in utter chaos.

yours totally unsatisfied

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5 Comments leave one →
  1. Rachel permalink
    March 26, 2014 8:56 am

    I need to know more about this story? what was the ladies illness? who and what is capita? why did they send her an appointment with days in between? I can sort of work out that they have mucked about but i,m not really getting it?

    • March 26, 2014 10:01 am

      Rachel, Capita are a company who do assessments to see if disabled people are entitled to PIP, the replacement benefit for DLA.

    • March 26, 2014 12:32 pm

      Capita are the civil enforcement officers for TV Licencing

  2. March 26, 2014 9:40 am

    Reblogged this on Benefit tales.

  3. March 26, 2014 12:39 pm

    capita like atos are just manpower companies they just contract whatever you wont be it good or bad

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