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Post Office Tells Wheelchair User To Wait Outside To Be Served

October 27, 2015

Jennifer Averall, 47, popped in to pay some bills, but says she was left “deeply upset” when a member of staff said she was no longer welcome.

A jobsworth worker allegedly told Jennifer her electric wheelchair was a safety hazard, and in future she would have to wait outside to be served.

Speaking from her home in Abbey Lane, Leicester, Jennifer, who also suffers from partial paralysis, said: “The person told me, in future, to wait outside and someone would come out to serve me.

“However, my business is personal and I do not want to have to hand over my bank card and pin number to anyone.

“I cannot walk and I felt that it was discrimination against me as I was not causing any problems to anyone.

“Indeed, this branch of the Post Office sells mobility scooters and there were some on display in the shop.

“My wheelchair is nowhere near as bulky as a scooter.

“I want an apology from the Post Office.”

Her carer, Myra Hill, said: “I could not believe what happened. Jennifer was very upset at the treatment she received.”

A spokeswoman for the Post Office said: “A number of incidents and near misses in the past indicated that the use of mobility scooters within our branches constituted a hazard to others and therefore required our attention.

“Our policy is very clear in that Class 1 (Compact) scooters will normally be allowed in premises where there is adequate space and a suitable layout for them to be used safely.

“Mobility scooters of a larger size, Class 2 (Pavement) and Class 3 (Road) scooters are not designed for use indoors and are not normally permitted in branches due to their size, manoeuvrability and the significant risk of injury that could be caused to other customers.

“We have spoken to the Postmaster regarding this matter and although he couldn’t remember this incident, I can confirm he is fully aware of the regulations regarding the different classes of scooter as he has a mobility scooter business in the branch.

“He did inform me they haven’t refused any customers service, but do advise customers on pavement scooters, if they can wait at the entrance to the shop the staff are more than happy to serve them.”

2 Comments leave one →
  1. October 27, 2015 2:48 pm

    Reblogged this on lawrencerowntree.

  2. October 27, 2015 3:54 pm

    If this was a WHEELCHAIR and not a mobility scooter, the difference is obvious as a scooter normally has larger wheels with wider tyres, a wheelchair will have smaller wheels at the front with solid rubber for tyres, then she should sue the place under the DDA

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