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Bromley Jobcentre Worker Ann Goode Leaves Voicemail For Claimant Saying “I Resent Doing This For Some Scrounging Bastard That’s Popping Out Kids Lke Pigs”

August 4, 2016

Readers, please share this everywhere. Name and shame her widely so that no one ever does this again!

A Beckenham mum-of-three has been left reeling after two women working at Bromley Jobcentre accidentally left her a voicemail bad-mouthing jobseekers with “foreign-sounding” names.

Cecilia Garcia, 44, has been getting help to support her and her children during a tough separation.

Last Friday (July 29) Mrs Garcia checked her messages and found that Ann Goode, a member of staff at the Bromley branch, had left her a message asking her to call back on Monday.

However, when Ms Goode finished leaving the message, she didn’t hang up properly and continued to have an “offensive” conversation with a colleague, starting off with a discussion of how much she receives in benefits.

Unaware that they are being recorded, the women are heard saying: “That’s almost a thousand pounds a month – 12,000 a year.

“This is Cecilia Garcia.

“None of them are English names.”

After a pause, the conversation continues.

“I don’t … I just don’t … why are we running around for these people?

“Do you know I resent even doing this work because if I had a person who said I really want a job, I want to go on your case load, yes, all the time, every day of the week.

“But not some scrounging bastard that’s popping out kids like pigs.”

Laughing, she adds to her colleague: “I’m going to get very politically incorrect this afternoon.”

The second voice can be heard saying: “You are, aren’t you? And I don’t blame you one bit.”

Mrs Garcia says the shock of hearing government employees speak about her this way made her physically ill.

She told News Shopper: “I got sick, I was so upset over the weekend.

“It is really offensive all the things that she says on the voicemail.

“And it sounds like the other person totally agrees with her.

“The fact that they say things like ‘oh they aren’t even English names’ – this goes beyond everything, saying I pop out kids like pigs.

“I have dual nationality, we did everything right, I’m not illegal.

“She shouldn’t express this about people from other backgrounds.”

Mrs Garcia, a dual Mexican-British citizen, separated from her husband in November and has had to turn to the benefits system to keep herself afloat, even though she does have a job, albeit not in her field.

“I wish I never had to – I never imagined I would find myself in this situation.

“I have three children who are eight, six and four.

“They are all British citizens and all born here.”

Mrs Garcia says she has never felt scared living in England before but has noticed a change in the general mood since the EU referendum.

She said: “We could speak Spanish on the bus or train with no problems but now I tell my children not to speak Spanish in public places because I feel people looking at us like ‘what are they doing here?’”

Mrs Garcia has no choice but to return to the Jobcentre, but says the comments have really shaken her.

She told News Shopper: “[The voicemail] wasn’t the first time but it was the worst.

“Living on benefits you live on the edge. I study, I have a finance degree. I am trying to go back to work but I had to stop working because I have three children.

“I understand people say that a lot of people are taking benefits but not every single case is the same.”

A Department of Work and Pensions spokesperson said: “We are taking this incident extremely seriously, and we have launched an investigation.”

8 Comments leave one →
  1. Justin Greenwood permalink
    August 4, 2016 11:32 am

    sadly i like to think this surprises me, unfortunately this does not, in a recent conversation about allowing adequate time to arrange a advocate for a fitness to work medical, atos healthcare gave the person one extra day, extremely generous of them, even though the reasons were explained by the person and citizens advice as well, the follow on with the dwp was even better, speaking to someone from the dwp, they did think that perhaps atos were being unreasonable and that they would arrange a phonecall from esa to discuss this, this happened and the person was extremely kind,he suggested that someone with vunerabilities in a country that they had only just moved to about a year ago and had not really known anyone enough to trust, the two weeks from the letter was adequate time and then when this was explained that a meeting with cab was less than 48 hours to seek advice and to the medical still felt they were being reasonable, when tackled about this, they then advised not to go, were warned they get a possible sanction and another form to fill in, when asked to put this in writing, they put the phone on hold and went and sought advice and then suggested that the person was not going to attend , that was not advice that was suggestion and coercion, so from this the attitude of the above does not surprise me, that person went to the medical unrepresented and though they may have thought nothing is going to happen that individual is awaiting the outcome of the medical and regardless of that outcome is then going to use the complaints procedure to see what wonderfull stories the dwp have got to say about putting a vunerable adult at risk.

    The whole process of medicals right the way through from medical to decision makers needs to be re-worked and there needs to be a degree of responsibilty and accountabilty that does not seem to happen when the actions of these people worsens a person condition.

  2. Hazza permalink
    August 4, 2016 7:35 pm

    I have sad news for everyone. There are more just like [and worse] than those in that particular office.

  3. August 4, 2016 11:19 pm

    Ann Goode’s surname is certainly a misnomer!

  4. Alex Thorburn permalink
    August 5, 2016 8:19 am

    I can only imagine what this lady has gone through since hearing this totally outrageous “conversation”.

    The DWP are now stating that they are taking this “very seriously”. I hope that “very seriously” ends up with both of them attending the Jobcentre but this time as clients and not as employees.

    So, so angry.

    Let them finally understand what it is like to live on benefits. Do they seriously believe that anyone choses to live that way? Continuously wondering how they can cope financially from one day to the next!!! Your children wondering why they cannot have the latest styles or gizmos like their friends.

    It is bad enough having to go through all of the trauma associated with obtaining any “benefit” (I do wish they would change their terminology – because for most it is only what they have paid into the social security system in the first place).

    I sincerely hope that this lady is advised to register this “conversation” as a hate crime with her local police station (if she can find one).

  5. Jermaine Jeffries permalink
    August 5, 2016 6:34 pm

    Aaawww..much butthurt here I see.
    Don’t like these type of comments? Then do the decent thing; get a Job, & stop scrounging.
    You can’t be a worthless Parasite forever.

    • Justin Greenwood permalink
      August 5, 2016 7:40 pm

      i hope that one dfay you have aserious illness that takes you out for a couple of years, that your run out of money to keep your house and nearly end up destitute, will you have my sympathy, no, i have the same kind of sympathy that is worthy of your comment, tough

  6. August 7, 2016 8:20 pm

    This is a terrible situation but not unexpected, changes in DWP and JC+ staff attitudes have become more hostile than ever before. I noticed some time ago that GS4 staff are acting as receptionists and doing admin tasks. This is not the purpose for which they are supposed to be there but it is the purpose they now serve.

    I had my own experience of deception and dishonesty from my local Jobcentre a couple of years ago. I learnt not to trust them. I am currently on ESA and hope never to be a victim of JSA or UC in the future.

  7. September 2, 2016 1:01 am

    Never judge a book by its cover. Make sure you know what is inside and read the whole story before you comment, and, as good as you are or think you are you might have to walk that same path some day.

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