Skip to content

DWP To Set Up ‘Service User Panels’ To Monitor Problems With Applying For ESA And PIP

February 22, 2017





  • Unfortunately, I have to tell my hon. Friend that I am still receiving complaints from constituents about the procedures regarding personal independence payments, so what is she doing to improve the process, reduce delays and support people through what is often a traumatic assessment process?

  • The goal is clearly swift, accurate and admin-lite assessments. Good progress has already been made in many areas—for example, reducing the average time it takes for a claim from point of registration to decision by more than three quarters from over 40 weeks to 10 weeks as of October last year—but there is more to do. One reason we have set up the service user panels is that it is incredibly important to be aware that, while things may be generally going well, there are certain hotspot areas where they are not, and identifying those in real time is critical—but there are many other things in the PIP improvement plan as well.

    The above is taken from Hansard, 20th February.


2 Comments leave one →
  1. February 22, 2017 12:34 pm

    Reblogged this on sdbast.

  2. Justin Greenwood permalink
    February 22, 2017 10:08 pm

    Who will be overall coordinating these so call service user panels, atos, capita,maximus or all three,there should be a pals liason service just like they have in NHS trusts then when the lying slug companies assessors make mistakes for there own benefit,there capability of being reported for misconduct will be a lot easier,service user panels indeed just like the inspection teams run by maximus, we want results against unfit practices not panels and if that means jailing a few mp’s on the way,so be it

What are you thinking?

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: