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Here’s How You Can Find Out If The Government Owes You ESA

November 21, 2017

With many thanks to Vox Political.

You should already know that the Conservative government has made enormous “mistakes” that have deprived around 75,000 claimants of the sickness benefit ESA of £500 million in benefits.

In This Site’s article about it a couple of days ago, I asked how claimants find out whether they have been underpaid – and how long it would take for them to get restitution.

The piece quoted tweets by Nick Dilworth, who writes informatively about benefits on his site.

Little did I know that, as I was writing that article, Nick was probably already in the process of answering my questions – drafting a template letter for ESA claimants who want to contact the DWP to find out exactly what is going on and whether it affects them.

Here it is (Credit: Nick Dilworth @mylegalforum

[Your Address]

The Customer Complaints Manager

[Address of your Employment & Support Allowance Office]

*shown on your most recent correspondence from them


Dear Sir / Madam,

National Insurance No:

Arrears of Employment & Support Allowance which may be owed to me through your official error

My attention has been drawn to some recent media coverage by the BBC entitled ‘Mistakes in benefits claims could cost up to £500m’ (dated the 17th November 2017). As a result of this I am making an official complaint, I believe I may be affected and entitled to arrears of Employment & Support Allowance.

The media coverage states:

“The errors identified by the Department for Work and Pensions affect the main sickness benefit, the Employment and Support Allowance (ESA). The BBC understands that assessors wrongly calculated the income of around 75,000 claimants. Ministers say that they are aware of the problem and that repayments have begun to be made. The department, which says it discovered the mistakes last December, is understood to have contacted about 1,000 people so far. It says it is still trying to understand the scale of the problems with ESA, which is paid to about 2.5 million people, and will contact anyone affected.”

Having made some enquiries, I understand that I may be an affected individual because I underwent a ‘conversion’ assessment from older Incapacity Benefits / Income Support paid on the grounds of incapacity for work / Severe Disablement Allowance. My recollection is that this was subject to a decision made by you on or about the [insert date].

The conversion process should have been carried out in accordance with the Employment and Support Allowance (Transitional Provisions, Housing Benefit and Council Tax Benefit) (Existing Awards) (No.2) Regulations 2010 and it is my understanding that in confirming your decision you should:

(a) have ensured I was entitled to the correct amount of ‘transitionally protected’ benefit at a rate whereby my converted Employment & Support Allowance award was equal to what I received before conversion and should have continued to be protected on a ‘mark time’ basis until the level of Employment & Support Allowance either caught up with my transitionally protected amount or until the 5th April 2020.

(b) As part of the conversion decision making and notification process you should also have checked any existing contributory award to see if I may qualify for an income based amount on the converted Employment & Support Allowance award as confirmed by the Upper Tribunal in [2015] UKUT 342 (AAC) where it was held [In considering Regulation 8 of Employment and Support Allowance (Transitional Provisions, Housing Benefit and Council Tax Benefit) (Existing Awards) (No.2) Regulations 2010]:

“Given the unified nature of ESA as described in paragraph 25 above, the determination by the Secretary of State of the amount of ESA to which a person would be entitled on conversion under regulation 8(1) in my judgment must encompass consideration of both the contributory amount and the income-related amount.”

I am therefore asking you to confirm that neither of the above omissions (a) or (b) occurred as a result of any official error on my claim. If official error has occurred and I have been underpaid in consequence of that error, please ensure that you pay me any amounts owing to as a matter of urgency and without unacceptable delay.

Please note that this request is an official one which you must treat by way of an anytime review or supersession request.

I must further point out that this request applies to a retrospective decision and therefore applies in cases where there may have been a subsequent successful appeal against any initial decision to refuse or otherwise restrict the Employment & Support Allowance award made. Likewise, the fact that I have since stopped claiming Employment & Support Allowance or taken up another claim to other benefits does not prevent me from making this request.

So that I can check the accuracy of your records please treat this letter as a Subject Access Request and supply me with copies of my pre – conversion awards and all claim details pertaining to my Employment & Support Allowance claim from the point of conversion of my claim.

Please also consider this as a complaint of potential maladministration on my claim and consider issuing me with an appropriate compensatory or special payment.

On a final point, please make me aware of the effect which this may have upon any other benefits such as Housing and or Council Tax Benefit paid at the point of conversion.

I look forward to hearing from you and trust that you will look in to and act on this request as a matter of urgency.

Yours faithfully


6 Comments leave one →
  1. Nick permalink
    November 21, 2017 10:26 am

    please note that nicks board is now offline

  2. MELANIE CANNON permalink
    June 10, 2018 8:23 pm

    I contacted the dwp and was told that a mistake hado been made and that I had not been getting the disability premium whentransfer from incapacity to esa was done. he said he’d pay me back money from date I made the enquiry be a useful he couldn’t makedecision on amount andthat I should be contacted dwp and should recieve full underpayments. my esa immediately went up from 209 a fortnight to 365 a fortnight. am I right in thinking that because the underpayment Was acknowledged by the advisor I spoke to one phone and mymoney increased that I will receive all moneyour owed to me.? and will it happen sooner as the mistake was acknowledged
    thank youin advance

  3. June 12, 2018 6:50 pm

    Could I be owed money

  4. Coreen Walrond permalink
    October 24, 2018 1:14 pm

    Been on was then moved to income related from 2013

  5. Antonia permalink
    October 29, 2018 12:06 pm

    i was on Esa from 2011 until 2018 im currently not recieving esa and getting universal credit will i be entiled to anything

  6. Mark white permalink
    January 10, 2019 12:47 pm

    I printed and sent the above reference how to find out if your owed Esa back payment and I received a letter back only had a few lines in the leter saying if I am owed any Esa back payment the specialest team that are dealing with backpayments will be in touch ! The letter was no help and sound the person that sent it was being funny with me

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