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Mystery Of Glowing PIP And ESA Assessment Reviews Deepens

March 12, 2018

With many thanks to Benefits And Work.

The mystery of how PIP and ESA assessment companies achieve over 90% customer satisfaction ratings has deepened after Benefits and Work tried to find readers who had been asked to provide feedback.

Last month we asked readers ‘Were you intimidated into giving good feedback to a PIP or ESA assessor?

We asked the question because we had heard from one member who had been asked to give signed feedback to a PIP assessor who stood over her as she wrote it. Not surprisingly she gave the health professional top marks.

We wanted to find out whether gathering feedback in this very unsatisfactory way was the norm, and the explanation for the 90% plus satisfaction rating achieved by private sector assessment companies, or whether it was a one-off error by an inexperienced assessor.

However, far from providing an answer, all we have done is deepen the mystery.

Because out of the many tens of thousands of claimants, advice workers and support workers who read our newsletters, only two people contacted us to say that they had been asked to give feedback.

One gave feedback in person and one in writing.

Such a low level of response is very unusual for Benefits and Work and does raise at least a suspicion that the number of people that the feedback responses are based on is quite small.

We have now made a freedom of information request to the DWP asking how and when feedback is collected, who it is collected by and how many responses the latest statistics are based upon.

We won’t be holding our breath for a response.

But we won’t give up either.

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8 Comments leave one →
  1. bjhjhj permalink
    March 12, 2018 6:42 pm

    Feedback? Never saw the report – so could not give feedback on it! Though – of course – never asked!

    • bjhjhj permalink
      March 12, 2018 6:43 pm

      Feedback? Never saw the report – so I could not give feedback on it! Though – of course – I was not asked!

  2. Sarah permalink
    March 12, 2018 6:49 pm

    I was never asked to provide feedback following a home assessment for PIP. If they had, following outcome and report it would have been very negative. At the assessment the ATOS nurse was polite, though turned up 2 hours early. The report was a pack of lies with made up details of examinations that were not carried out, and not reporting what I told them accurately. The sooner assessments are audio recorded the better.

  3. March 12, 2018 7:02 pm

    I would very much doubt anyone has been asked to give any feedback on how there interview went or whatever

    I’ve never known any government department ask for any type of feedback as in doing so bad feedback would cause that person to be a victim in going forward with the DWP

    this isn’t amazon where bad feedback would mean the loss of someone’s job. we have enough problems in this country with the persecution of many sick and disabled people for no other reason other then there sick or disabled

  4. March 12, 2018 7:06 pm

    and for the record I’m not a fan of Benefits And Work as they always highlight bad news and doom that’s coming your way ‘and lead you to believe that by subscribing to their business model things can turn out for the best

  5. March 12, 2018 9:06 pm

    Reblogged this on sdbast.

  6. Michelle Cardno permalink
    March 14, 2018 5:11 pm

    Fightback was asked to give feedback but we were too busy helping people over turn the adverse decisioned!

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