Mrs Dove said: “They said ‘we really want to tell you how for each of those failings, changes have been made’.
“They said they are going to make it so you can phone up and get every consideration over the phone, instead of having to go in.
“They are going to employ people from [mental health charity] Mind, they are going to get consultants, going to train staff, they mentioned 26,000 staff.
“They kept saying sorry for that, sorry for that, but in the end I said, ‘OK are you going to put it into writing?’ and they said ‘yes’.
“I said to them, if you’re putting it in writing, please put it in Jodey’s name so our daughter didn’t die in vain.”
The Department of Work and Pensions said in a statement: “Senior officials have met with Mrs Dove to apologise again for the failings in handling her daughter’s case and discuss the lessons learnt.
“We fully accepted the Independent Case Examiner’s findings earlier this year and have since reviewed and strengthened our procedures to ensure all vulnerable claimants are safeguarded.”
Same Difference 