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Caroline Pidgeon’s Work On Accessible Transport In London

November 27, 2020

Same Difference has received the following email regarding Caroline Pidgeon’s work on disability issues, particularly accessible transport, in London:



The one issue Caroline has most recently been involved in is the issue of TfL restoring physical access for disabled people, such as TfL staff guiding blind and visually impaired people or pushing a wheelchair up a ramp to a train on a London Overground and London Underground station.  Guiding by TfL staff can also include providing assistance to people with dementia.


The issue was covered on BBC Radio 4’s In Touch programme a week ago last Tuesday, where Caroline was interviewed:


The good news is that physical assistance by TfL staff was finally restored, returning on Monday this week.


I hope these links are useful:



Caroline has been raising this issue for quite some time.   There have been some horrific cases facing blind people during the Covid pandemic, such as the experience of Kesley Trevett at Harrow-on-the-Hill tube station.



We were first contacted about this issue on the 30th June and immediately took up it with TfL through the casework system.   Caroline has been pushing for chance in the policy since then


What has been really frustrating that the policy adopted by TfL has not even been the same as rail companies operating across the country.  As you can see from the enclosed guidance produced by the Rail Delivery Group, which covers the train operating companies, physical guidance being offered has been recommended, subject to basic safety steps being taken.


On a totally separate issue Caroline should also be appearing on next Tuesday’s Radio 4 In Touch programme on the issue of tactile paving at stations.  We have discovered that across the UK there are 35% of railway facilities which do not have this facility.

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