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Bank Warns Unfair UC Deductions Driving 2 Million Claimants Into Poverty

May 13, 2022

With many thanks to Benefits And Work.


The Lloyds Bank Foundation has issue a report this week warning that unfair deductions from universal credit are leaving more than 2 million people unable to afford basic necessities and driving them further into debt.  The charity has called for an immediate review of the way debts are collected and for historic debts to be wiped out.

In its report ‘Driver of poverty’ the charity argues that ‘UC deductions are confusing, unmanageable, and forcing people into hardship, often through no fault of their own.’

The DWP has the power to automatically deduct up to 25% of a claimants UC for debts caused by advance payments, government errors and some third party debts such as utility bills and rent.

44% of all UC claimants have money automatically deducted, with an average of £78 a month being taken, but some claimants having much larger deductions.

Claimants with deductions are almost twice as likely to have gone without food toiletries or utilities as those with no deductions.

Many deductions are a result of claimants having to take an advance on their UC to see them through the five week wait for the first payment.

But millions of new UC claimants discover that they are suddenly paying back overpayments of tax credits that occurred years earlier and which were due to an official error of which they weren’t even aware.  The Foundation says that these errors are not explained, are difficult to challenge and deductions are automatically taken without any consideration of whether the claimant can afford them.

The report quotes one claimant as saying:

“This month I have just £143 to live on, I don’t understand what the deductions are for and there is nobody I can speak to who can explain. I have to beg and borrow from friends and family who are already struggling themselves in order to get by. Deductions don’t help me find a job, and really impacts on my mental health. I walk everywhere because I can’t afford travel costs, but I’m exhausted. I’ve lost so much weight I fit into children’s clothes. I use foodbanks, but you can only use the food bank three times a year. I can use it one more time this year.”

Lloyds Bank Foundation is calling for an urgent review of the way UC deductions are managed and for the government to:

  • Convert advance payments into grants.
  • Write off historic debts that are due to government error.
  • Carry out checks made by qualified debt advisors to make sure any repayments are affordable in the same way that other bodies are obliged to.

You can download the full ‘Driver of poverty’ report from this link.

2 Comments leave one →
  1. May 18, 2022 6:17 pm

    This is not ‘rocket science’ as welfare benefits are paid as it states for a persons welfare and any non-payment or unauthorised deductions are a means to reduce the welfare of the benefit claimant.

    It is as though this Government has no understanding of ‘Duty of Care’ for to make deductions of any nature, especially when the benefit claimant is unaware of deductions being made.

    While this benefit was setup with a 5 week wait for the first payment, this is really extremely unreasonable, even for a new claimant, but especially so for an existing claimant where UC is a replacement for their existing benefit.

    In this day and age with all the computerisation it is not unreasonable for UC to immediately replace an existing benefit by not cancelling the existing benefit until the UC is ready for payment, thereby having a seamless transfer from the existing benefit to UC. In not having this is a complete lack of understanding of benefit payments and the reliance on claimants for these benefits. To do this shows a lack of competence on the DWP and the Government and the associated Ministers.

    This is far from good enough and the DWP and the Government have to do better


  1. Bank Warns Unfair UC Deductions Driving 2 Million Claimants Into Poverty | Same Difference | Carer Voice

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