Accessibility On The Elizabeth Line

An email from TFL:

The Elizabeth line is now open.

If you use step-free access and are using the Elizabeth line for the first time, or making a new journey, and need more details about accessibility at each station, please speak to a member of staff. 

All Elizabeth line stations will be step-free from street to platform. 

These stations have level access from platform to trains: 

• Paddington
• Bond Street (opening later in 2022)
• Tottenham Court Road
• Farringdon
• Liverpool Street
• Whitechapel
• Canary Wharf
• Custom House
• Woolwich
• Heathrow stations  

Custom House station has step-free access from street to train if using carriage 5, but manual boarding ramps are available if customers wish to use them. 

At other stations on the line, including Abbey Wood, staff will deploy a manual boarding ramp between the platform and train. You do not need to book this in advance. 

If you need step-free access it is best to board at carriage 5, at all stations, where there are dedicated wheelchair spaces, regardless of whether you need a manual boarding ramp or not. This generally stops at the middle of the platform and can be found by looking for:

• Blue wheelchair signs on the train doors
• Blue wheelchair stickers on the floor of the platform, outside carriage 5
• Blue wheelchair signs on the wall of the platform

To plan a step-free journey visit our website or use the TfL Go app. Our
step-free map has been updated.

Travel mentors
You can use our free travel mentoring service and our travel mentors can offer you advice or assist you on your journey to help you travel independently on this new part of the network.

Turn up and go
Our station staff are here to help you. Elizabeth line customers who need assistance onto and off trains can use the same ‘turn up and go’ service as Tube and London Overground customers. Find out more about getting help from staff.

Elizabeth line trains
The new trains each have four dedicated wheelchair spaces close to the doors and separate from multi-use spaces for wheelchair users, buggies, luggage and cycles. Dedicated priority seats have been marked with stickers above the seat. The dedicated wheelchair spaces can be found in carriage 5. 

An emergency alarm button is located at every wheelchair space on the trains, which can connect you with the driver in the case of an emergency.  

Yours sincerely,

Julie Dixon
Interim Customer & Revenue Director