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Virgin Media Says Blind Former Soldier Will Be Charged Up To £30 Extra To Get Her Bill In Braille

October 17, 2012

Last night, I retweeted a Tweet saying that Virgin Media were charging a blind woman extra money to have her bill written in Braille:

https://twitter.com/nursiedeb/status/258309425314557952

I have since found out that the woman concerned is a former soldier who lost her eyesight while serving in the army.

Dr Eoin Clark asks people to Tweet Richard Branson to tell him exactly what they think. He has written up her case and other examples of negative treatment of customers by Virgin Media.

2 Comments leave one →
  1. October 17, 2012 6:12 pm

    I read her account of her sight loss, and she doesn’t actually say she lost her sight while serving in the Army (if that means in action), nor refer to military camps or field hospitals, just that it was an explosion. As that happened in 2005, it could have meant the London bombings.

    BTW, your blog still goes blank when I scroll down.

  2. samedifference1 permalink*
    October 17, 2012 6:23 pm

    It says that until 2005, she was serving in the armed forces. So I took that to mean she lost her sight while serving.

    No idea why it goes blank- sorry.

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