Skip to content

A JobCentre Worker’s Experience Of Working For A Failing Service

August 29, 2014

From yesterday’s Guardian:

I used to work for the Department for Work and Pensions, and before that the Benefits Agency, before that the Employment Service, and yes, before that, the Unemployment Benefit Office (UBO). Oh, and for a short while in the late 70s, the Jobcentre.

When I first worked at the Jobcentre in 1979, it was just that. You had to register with there to be able to sign on for your unemployment benefit or supplementary benefit. In those days jobcentres worked closely with employers to find out what they needed and matched potential employees on behalf of the employer.

Jobs were also advertised on boards in jobcentres, but potential applicants had to apply via an adviser. (Now, if an employer advertises with Jobcentre Plus, they leave themselves open to receiving thousands of applications from not remotely qualified, suitable candidates who were often not even genuinely interested. Why bother advertising?)

Jobcentres used to offer real training with a proper, recognised qualification provided through colleges or skill centres. But proper training is costly, so eventually it was scrapped. The replacement schemes tend to offer poor training from inadequate trainers with a worthless piece of paper at the end: just another example of government wanting something for nothing.

Eventually it was decided it would be a good idea to amalgamate jobcentres with unemployment benefit offices (UBO), and the Employment Service was born. The Department of Health and Social Security (DHSS) became the Benefits Agency. I never did understand why those in charge thought joining up the Jobcentre with the UBO was a good idea. Surely it would have been more sensible to join the two benefit departments: UBO and DHSS.

Finally, in 2002, Jobcentre Plus was born, joining the Employment Service with the Benefits Agency. Those of us who had specialised in benefit processing always felt we were the poor relations in this partnership. Many experienced and dedicated staff were ousted, either by being squeezed by the new senior management or through voluntary redundancy taken by staff who felt they could not work for new managers who didn’t care about either the staff or the service users.

Separating benefits assessments and jobcentre services is the most sensible thing that could happen now. But this will only work if real money is spent on helping people into work with proper support and training, and benefits are managed by people who care and understand. Most people who claim benefits are genuine. There will always be those who abuse the system but this does not mean it should be diminished to the point where genuine people are penalised and children in the 21st century are forced into poverty through no fault of their own.

I currently work as a welfare benefit adviser, fighting the broken system on behalf of vulnerable people who are left without money for food, gas and electricity and face rent arrears and eviction. This all costs so much more than paying the benefits in the first place to genuine people in need of support. This government has caused our broken society and is heading this country back to Victorian Britain.

6 Comments leave one →
  1. August 29, 2014 8:27 am

    An excellent article, and well done for speaking up. I would hate to work in a Jobcentre while government’s in power. IDS and his cronies hate the poor, especially anyone who needs to claim benefits, yet these Tory Toffs carefully dodge coming face to face with their victims and continue to live in luxury at taxpayers’ expense while Jobcentre staff have to cope with distressed, wrongly sanctioned customers forced into even greater poverty by what is without a doubt the nastiest and greediest government this country has ever had. Roll on 2015 to vote them OUT!

  2. August 29, 2014 9:39 am

    Reblogged this on Britain Isn't Eating and commented:
    Donated, thanks for bringing this to our attentions.

  3. philipburdekin permalink
    August 29, 2014 1:59 pm

    They really do have to be kicked out of office, ASAP

  4. September 1, 2014 3:51 am

    Reblogged this on Citizens, not serfs.

  5. September 1, 2014 3:56 am

    The unemployed are in a Kafkaesque situation of being driven out to search for work when there isn’t any. They are being scapegoated for the govt’s failure. The responsibility is on govt to see that there is enough decent jobs paying a living wage for everyone in the country. The work searching is a charade, wasting employers time, and likely making them even more antagonistic to the unemployed. Good ole divide and rule.


  1. A JobCentre Worker's Experience Of Working For A Failing Service

What are you thinking?

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: