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Disabled Pensioner ‘Bombarded’ With Gas Bills Despite Only Using Electricity

November 3, 2014

A disabled pensioner has told of his “absolute nightmare” after being bombarded with gas bills for 14 years – even though he only uses electricity in his flat.

Alan Eacock, 73, said he had contacted British Gas “thousands” of times over the years and had eight visits from inspectors who confirmed he did not use gas.

However, the bills have never stopped arriving in the post.

The energy company has apologised and admitted it should have taken action earlier to close the account, reports the Birmingham Mail .

But Mr Eatock now wants compensation from British Gas over the demands.

The grandfather, of Kings Norton, Birmingham, said: “I hate them. It’s been an absolute nightmare.

“I have never used gas in the property. I have electric heaters and an electric oven.

“I even got the gas meter disconnected three years ago, but still British Gas keep sending me letters.

“It is driving me mad. I am a strong-willed person, but it could easily send somebody else over the edge.”

Mr Eacock, a former maintenance worker, moved into his flat in Redditch Road, Birmingham, in 2000.

The dad-of-two pays Npower for his electricity, but within weeks of moving in he started receiving bills from British Gas.

But despite numerous inspections from engineers, and even getting the meter removed, the bills just keep coming.

The company even referred the demands to a debt collection agency, Improved Financial Solutions Ltd. The most recent letter delivered in August demands £30.73.

Mr Eatock said: “Every time I see a new letter in the post I get really stressed, and often rip them up. I just want it to stop.”

Now Mr Eacock, who suffered a stroke 17 years ago, wants to sue the energy giant for the stress caused.

“I have had 14 years of hassle, phone calls and sitting in waiting for their visits.

“I just can’t take it any more.”

Leigh Franks, of British Gas, said: “I am very sorry that we didn’t close Mr Eacock’s account when the meter was removed in April.

“We should have acted quicker, given his circumstances, to resolve the issue.

“This has now been done and Mr Eacock will not receive any more letters from us.

“We will be contacting him to apologise and to offer a gesture of goodwill.”

2 Comments leave one →
  1. Sister Marika Rebicsek permalink
    November 3, 2014 3:09 pm

    They had better offer him decent compensation because what they have done amounts to bullying and harassment. Most people would have had a breakdown over this. A goodwill gesture is simply not good enough

  2. Sasson Hann permalink
    November 4, 2014 7:56 am

    They started on me last autumn. I don’t use gas at my property either and the meter was capped 20 years ago, so I couldn’t use gas if I wanted to.

    After offwatt changed policy last year and allowed fuel companies to levy a standing charge on accounts that have never had one, BG decided that I now owed them a standing charge. I couldn’t get through to them, that I’m NOT a customer because I do NOT use gas or any service from them.

    Eventually they said the only way that I could avoid such charges would be to have the meter removed. I argued that it was the same reasoning for example to have my phone line taken away completely just because I didn’t use a landline, which is ridiculous. Anyway they took the meter away, and closed my account. I then had a letter through that they had credited my account with £20 as a good will gesture, er, but the account is closed!!

    I’m hoping that this is the end of it now, but you can never be sure. What this fellow was put through is nothing in comparison to what I faced, and I hope that they give him a truly handsome ‘good will’ gesture for what he’s experienced, but not credited to his gas account obviously!

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