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WARNING! About Non-Emergency Ambulance Service

December 1, 2014

Spotted on Facebook:

WARNING! WARNING! IF you have an appointment to go to hospital and need the non-emergency ambulance service and also use a powered chair, bare in mind my experience:

On September the 3rd, I had a journey with Zone2zone non-emergency ambulance service. The driver failed to secure my powered wheelchair properly and thus damaged the plug to the control panel. I have made a number of attempts to get Zone2zone to pay the £176 repair bill. I was only able to get the repaired wheelchair back on the 29th of November (not the fault of the repairer). I have not received any compensation from Zone2zone or even a proper apology. I refuse to use their services ever again and suggest that other powered wheelchair users do the same.

3 Comments leave one →
  1. Stephen Bee permalink
    December 1, 2014 12:25 am

    Try the small claims court for compensation maybe? Or w tell them cough up..or you go to the papers…:-)

  2. December 1, 2014 12:36 am

    Yes get tough send a letter before action (LBA) and if you want this letter more official get a solicitor to send it will cost about £15 and make it clear in letter if the amount is not paid in 14 days a court claim will be issued. As it is below 10k this will be dealt with under the small claims track which is a lot quicker

    http://www.adviceguide.org.uk/wales/law_w/law_legal_system_e/law_taking_legal_action_e/small_claims.htm

  3. December 1, 2014 8:06 am

    Reblogged this on sdbast.

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