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DWP To Terminally Ill Claimant: If You Don’t Die Within Six Months, We’ll Prosecute You

March 6, 2015

A shocking post from The People Vs The Government, DWP And ATOS.

Linda Cox

A lady came in to see me today. She was beside herself as the DWP had treated her very badly over numerous different aspects of her claim. She had been misled and lied to, but this is the thing that’s making me want to roll some heads…

Her phone call to DWP last year….

Lady: I am calling to inform you of changes to my health; I now have cancer.
DWP: Well?
Lady: I was told to inform you of any changes to my health.
DWP: Well, are you going to die?
Lady: I’m not sure. I’ve only just been diagnosed.
DWP: Well, I can put you through on the special rules for terminal claimants, but if you don’t die within six months we will prosecute you.

She was so taken aback, she didn’t get any names.

WTF are these creatures they employ?

I’m going to enjoy writing this letter of complaint. Bastards.


103 Comments leave one →
  1. March 6, 2015 12:28 am

    I am completely lost for words. Every time I think they cannot sink any lower they prove me wrong.

    • March 6, 2015 1:29 am

      To quote a fellow Welshman, Aneurin Bevan the Tories are lower than Vermin… & always will be..

      • Rob permalink
        March 10, 2015 12:04 am

        Terry, even though its Labour brought Atos in and the Conservatives have made them walk ? 🙂

      • Mary Cassidy permalink
        March 10, 2015 10:37 pm

        There has not been a Labour government in the UK since 1979. The shower that mascarades as Labour are just another species of Tory and vermin is vermin whether it’s a black rat or a brown one.

      • Tony Sweet permalink
        May 19, 2015 4:51 pm

        Wow. How can direction, progress and prosperity rank lower than a rodent?

      • lucy permalink
        November 4, 2015 1:31 pm

        I object to your reply, as we all know most civil (and I question this title) servants vote labour

    • March 6, 2015 9:09 pm

      Atos has informed me their assessors are not subject to criminal record checks and I have this in writing. As to the courts, they disregard any important evidence to support government decisions. I would not count on any court – human rights court including ,,,

      • Jane Johnson permalink
        March 9, 2015 9:43 am

        I suspect that you could quite confidently count on the European Commission for Human Rights who have a link to a panel of various pro bono lawyers who will inform you of your rights in a given situation, if discrimination can be shown to have occurred, and tell you both the law that has been transgressed, and the way in which you can call the perpetrators to task, especially if these are government , national or institutional bodies.

        I believe that the clause in question here would be the diagnosis – as Cancer, which used to be known as ‘the big C’ because most people diagnosed did not survive, is no longer the death sentence that it used to be, and much can be done to stabilise it or obtain/enable a full remission.

        In some cases, however, and this would be confirmed by the doctor or the lab technician, the prognosis is not good, when diagnosed at a late stage. If this is the case, and you have been told your life expectancy is much reduced and the Cancer is inoperable or untreatable, then you could provide that evidence in order to receive ‘special measures’ – an acceleration of the time needed to process a claim, and an increase in allocation.

        The way in which this information seems to have been transmitted is very unsympathetic as, if there is a spontaneous remission or an improvement in prognosis before the end of the 6 month term, it’s unlikely that an ‘overpayment’ would be reclaimed. The spokesperson has also clearly not received adequate training for the post she or he has taken – which is the case as agencies such as ATOS are employed at the lowest rate and peopled by accountants rather than health counsellors.

      • Lucy permalink
        March 12, 2015 12:27 pm

        Jane, do you work for the DWP? You seem to be falling over backwards to excuse the deplorable response this poor woman was given.

        As you know much about cancer, you will know that every single case of cancer is different. There is never any actual, solid prediction of how the disease will progress, respond to treatment, spontaneously resolve or return. Much can be done, as you rightly say, but much that can be done, does not work in the way hoped and most cancer treatments do cause some harm to the individual, just because of the mode of action of the therapies. Even after treatment stops, the late side effects of treatment can go on for decades. These late effects can be devastating to any quality of life.

        If the cancer itself doesn’t make you unfit for work, then the treatments are very likely to.

        There is absolutely no excuse for some bitter, low level DWP admin officer to speak to anyone in that way, no matter what their illness or disability.

        Perhaps the poor woman who was spoken to so offensively, should have asked the DWP call centre ape if she should forgo treatments so that she could die on time? Maybe her punctual death could be added to her “action plan” ?

    • Rob permalink
      March 10, 2015 12:03 am

      Even though they came in under Labour and the Conservatives have made them walk 🙂

  2. March 6, 2015 12:37 am

    Reblogged this on Benefit tales.

  3. March 6, 2015 12:39 am

    This is Totally Disgusting. I know that these minor civil servants are under a great deal of pressure to be unpleasant, but did they never have parents (unmarried, of course!)? What would they say to someone who treated their mother or father in the same way? Can they sleep at night? I know that, if I was as unpleasant to some poor woman as they just were, I would just go into a corner and weep with shame – no matter WHAT my supervisors threatened. I send the lady my love and best wishes, and sincere hopes that she will find a treatment that cures her; She deserves it. To All those who think that this is a suitable way to react to such a call, well, I hope that they, too, get exactly what they deserve.

    • debbie permalink
      March 9, 2015 4:02 pm

      the accessors parents must have been unmarried because she was such a disgusting individual. you’re a disgusting individual for assuming such a thing.

      • Lynn permalink
        March 11, 2015 12:00 am

        I think the post is subtly calling the assessor a bastard.

    • franny mc permalink
      March 9, 2015 10:09 pm

      whats coming from a married family got to do with being a dirty bastard :S ???

      • Lawrence permalink
        November 5, 2015 8:23 pm

        Look it up! fgs, I despair of people sometimes. Did you go to school at all?

      • March 13, 2016 8:09 pm

        The word ‘bastard’ was originally coined as an insult for a child born out of wedlock. Hoping you’re a 90s baby when this lack of knowledge is somewhat forgiveable.

  4. Elaine Patrick permalink
    March 6, 2015 1:52 am

    Not in the least bit surprised. When questioning the legitimacy of the DWP’s stance on terminating my benefit. The response I got from the person on the phone was ‘we do this because we can!’ My response was, in a shocked & worried voice, “did you hear that?” The operator said, ‘hear what? I don’t know what you mean” I went on, “Oh my God no!” The operator replied, “are you alright madam only if you’ve finished I have other calls to answer.” I responded, “it’s not me I’m worried about, that noise was your screams when the fires of hell were licking around your putrid soul, I feel so sorry for you. Goodbye”

  5. March 6, 2015 2:17 am

    everyone should when they ring up dwp record the conversation (by law you have to advise them it is being recorded ) they may put the phone down on you , but the point of it is you will have proof of anything that is said , i would have said feel free to prosecute me if i survive and watch the shit hit the fan , i always ask for real names and job title it annoys the hell out of them but i dont care

    • Martyn sinclair permalink
      March 6, 2015 3:22 am

      Yes you do have to tell them you “Are recording them but you can say ” SORRY BUT I FORGOT TO INFORM YOU I HAVE JUST RECORDED YOU” you will get away with it.

      • Martyn sinclair permalink
        March 6, 2015 3:30 am

        Sorry I forgot something … Use it in an appeal as well.. the sue the hell out of them but always ask their name.. if they don’t they can not touch your claim.. use that in an appeal as well.. there are certain rules and regs Ian Duncan TWAT can’t change but do not want you to know??? any probs get in touch I will do your appeal for you… if any DWP worker had a brain cell it would be lonely

      • March 6, 2015 9:07 pm

        Atos has informed me their assessors are not subject to criminal record checks and I have this in writing. As to the courts, they disregards any important evidence. I would not count on any court – human rights court including

    • March 10, 2015 11:29 pm

      No, you don’t need to tell them you are recording the call. Recording of a call is legal as long as one of the parties has authorised it. You do not have to inform, them, nor obtain their permission.

  6. patricknelson750 permalink
    March 6, 2015 2:25 am

    Reblogged this on patricknelson750 and commented:
    People worry about immigration, they ignore the real alien invaders such as – the Conservative Party Junta, Atos, Serco, G4S – all of them interlopers and destroyers of human lives in Britain… and what sort of things do we hear nowadays? we here this…

  7. March 6, 2015 3:54 am

    Just like the concentration camps during ww2. How can any normal thinking person agree to work in an environment that brings so much misery down on innocent lives. No amount of money or coersion would force me

  8. March 6, 2015 3:58 am

    Reblogged this on Citizens, not serfs.

  9. March 6, 2015 4:32 am

    Reblogged this on markcatlin3695's Blog and commented:
    Who the f****ng hell do these DWP employees think they are speaking to that poor woman, who must be in so much distress with a recent diagnosis for cancer, like that. No doubt that employee is yet another one of a large no of ppl in our society who are soulless, selfish and imo worthless in every way, shape and form. I hope you tear them a new one, even without names as long as the time/date is known, they should be able to locate the piece of shite who took the lady’s call. My best wishes to the lady in question.

    • March 6, 2015 9:24 pm

      DWP states: ‘the Department requires that Atos Healthcare should carry out a Baseline Personnel Security Standard (BPSS) check on every new employee. There is no requirement to repeat these checks for any individual, provided they remain continuously employed by the contractor’ – this confirms they do not do criminal checks on the Assessors. I sugest everyone to ask their assessor whether they criminal record has been checked.

      • rachel permalink
        March 14, 2015 11:00 am

        Do you understand what BPSS clearance is? It includes a criminal record check. It’s a low standard of background check, but it does check criminal records. The next one up is to tackle terrorism so would be a waste of time and money for call centre staff. It’s a DBS basic disclosure that they do (as well as other things before BPSS is granted, ie. Verifying work history claims, in writing), but it is a criminal record check.

        And no I don’t work for the DWP, I’m in recruitment and deal with clients who require BPSS clearance. A key part of BPSS clearance is a criminal record check, and there are steps above and beyond a CRB/DBS that must be met for someone to be BPSS cleared. BPSS is what allows for extra security when an employer can’t ask exempt questions under the rehabilitation of offenders act (there’s no call centre that can ask these questions directly for a whole ton of reasons).

        This story is disgusting, but please know your facts before spouting things that people may well believe. BPSS is more than just a criminal record check. It’s a higher level of clearance than what you’re asking for, and anything higher than that for something not dealing with national security level issues would be a complete waste of time, money, and resources.

  10. March 6, 2015 6:59 am

    What am I thinking , I’m lost for words , this has all gone beyond the joke , karma karma karma , that’s all I can say

  11. Fred permalink
    March 6, 2015 7:02 am

    What a load of bullocks again in this country.

  12. March 6, 2015 7:53 am

    Reblogged this on sdbast.

  13. March 6, 2015 8:34 am

    Reblogged this on Life, Leeds United, the Universe & Everything and commented:
    Words fail me…

  14. Bonbon LaRue permalink
    March 6, 2015 9:48 am

    The DWP are inept at best but mainly because of successive governments moving the goalposts. This if true, requires intensive investigation. I’ve survived 6 months and 4 days now….. ☺

  15. March 6, 2015 10:53 am

    Not in the least bit surprised – was instructed to come in for WFI (I’m FT carer…). When I called to ask what it was about, was told someone would call me back. They did….’she’ was angry & abusive, ‘don’t have time for this call’….laughed (actually laughed) at me being a carer & told me that as “I did nothing all day” I had “plenty of time to arrange alternative care, it’s easy”.

    • March 6, 2015 7:26 pm

      Just record everything then tell them you will remove your details but are posting it on-line leaving any of their details in the audio, they will disconnect the call quicker than the Titanic sank

      • March 6, 2015 7:52 pm

        lol – I do now….& have apologised to mate I thought was a bit tinfoil hat when he urged me to record everything a while back! Hadn’t thought of the on-line threat but as far as I understand the law, I don’t even have to tell them I’m recording. I do have to consider data provider law on identifying an actual person though (see, I’ve been swatting 😉 )

  16. March 6, 2015 11:36 am

    Reblogged this on Far be it from me –.

  17. March 6, 2015 1:28 pm

    Reblogged this on Britain Isn't Eating and commented:
    “DWP: Well, I can put you through on the special rules for terminal claimants, but if you don’t die within six months we will prosecute you.”

    Its just unbelievable isn’t it?
    Yet all too common as we all know.

    Whilst I appreciate the Lady was totally shocked at that heartless & uncarring statement, it would have been great if she had replied,
    “Here s the name & number of my Underataker. Feel free to call him and ask that he exhumes me If I die at month 7, 8, 9…etc. You can then sue my corpse at your earliest convenience. Goodbye”

  18. l8in permalink
    March 6, 2015 1:37 pm

    Reblogged this on L8in.

  19. March 6, 2015 2:20 pm

    Reblogged this on lawrencerowntree.

  20. March 6, 2015 4:55 pm

    I thought the terminal illness rule was approximate? It’s not set in stone like George Iain Duncan Smith should be then dumped in the deepest part of the Thames
    My simple answer to anyone phoning the DWP is record it you can hear a pin drop when you threaten to put the unedited call on-line for all to hear. They normally disconnect the call immediately

  21. georgie permalink
    March 6, 2015 7:08 pm

    Prosecute her for what tho?? & where. .In Court? A judge wd throw them outa court! !!! I hope this woman truly gets the justice she deserves & her health gets better..

  22. John Watson permalink
    March 6, 2015 7:39 pm

    For God’s sake people no-one in the DWP would ever speak to a claimant like that! NO-ONE! NOT EVER! Seriously what the Hell do you people have inside your heads instead of brains!!!!!!

    • March 6, 2015 8:14 pm

      Based on what exactly? I have been spoken to like that. It was jaw-dropping the way the rude, ignorant woman spoke to me. She belittled the role of carers & laughed about it, said she was too busy to answer questions (even though she rang me), got irate when I pointed out a piece of paper she wanted signing was not sent (“hows that my fault”…it certainly would have been mine if not returned) She also lied to me because a WFI is not a mandatory thing for FT carers for severely disabled as she stated. To add insult to injury, she then rang up a day later & cancelled the appointment because SHE didn’t have time….and she had the appointment down for a day later than on the letter she had sent…bit of a problem when you have to arrange alternative care, twice because of their error. There was no apology. Trust me, had I thought it was possible that a DWP employer would ever speak to someone like that, I’d have recorded & reported it. I won’t be so naive again. If you want to know where – quite happy to name & shame Enfield Jobcentre Plus.

    • john permalink
      March 7, 2015 10:03 am

      John watson sorry to say this but you talk shi””t ,. I have a letter in my hands that says sorry one of are dwp staff called you a RETARD, i have the letter that was sent to me after i went mad at the person at the DWP who called me this awfull name .. john you know nothing ,,, and if u think iam lieing give me your email and i will send you a copy of what it says,,, i have so many they dnt send them now after i complain,,, and this was in 2012 the first month of the wellfair reforms ,

      • March 7, 2015 10:09 am

        Apology is not enough…

      • john permalink
        November 2, 2015 1:12 pm

        remember!!! this person is talking about him or her self it come out of their mouth!!! so dont bite.

    • March 7, 2015 7:44 pm

      At last, a voice of reason. Of course they wouldn’t

    • Pissed Off permalink
      March 7, 2015 11:51 pm

      This is utter bollocks. If this actually happened in the way it’s been reported I’ll eat my legs. You’re all so desperate to attack someone for what are this government’s ridiculous policies that you’re making shit up.
      Put your pitchforks away and lay off the stressed, hard working, poorly paid and downright disillusioned average civil servant.
      Or sharpen them and take them straight to Parliament and go for the rich fuckers who are deliberately trying to turn the common man against each other.

      • Lynn permalink
        March 11, 2015 12:04 am

        Don’t be a blinkered fool.

      • Lucy permalink
        March 12, 2015 12:37 pm

        Pissed Off, would you like the cruet or some ketchup? those legs of yours look a bit inedible. Probably nice and tender though, due to sitting down behind the desk in the JC+ or the DWP battery farm all day.

  23. March 6, 2015 7:59 pm

    Wanted! A group of professional people to include benefit lawyers, lawyers specialising in criminal law, Ex. DWP assessors, Ex. ATOS assessors, medics who have coroner expertise, social workers, statisticians with expert knowledge of public health statistics especially forensic stats. All positions are voluntary as I’m attempting to build a team that will lead to the eventual prosecution of our current political leaders. If you have a love for humanity and never want to see our political leaders treat the terminally sick and disabled in such a contemptuous vile way again please join me in this quest!

  24. john permalink
    March 7, 2015 9:53 am

    I have been saying the above now for five years, all yes ALL dwp staff are evil lieing scum , they are worse then thieves ,,, druggys,,,,evan criminial kingpins’ wanna know why ,,,, well thievs , druggys,,, criminial masterminds would not evan dream of robbing off some person who is BLIND ,,, and the dwp have acted worse in lots of cases,,, eaven in prision if u are blind u get left alone ,, druggys would not eaven rob a blind old lady”” been a few storys in 3 years abought druggys robbing OAPs ””””’ but only four i can find””” the dwp do this weekley . I said years back the dwp are scum etc etc but some people back then and comments past on this webpage i had comments saying…… its not the dwps staff fault there are only following orders etc etc,,,, dnt dare give me that shi’ t,,,,the dwp are lieing inhuman scum,, no 2 it now looks like some are starting to wake up,,,,”” after all the death and pain”” of inocent blind people etc etc,,,, no 3 a group of people used to chuck people in gas chambers and ovens ” u know inhuman things ,,, but rember they were only following goverment NAZI orders,,,,,,,, the dwp stafff atos in fact the lot are scum ,

    • Mary permalink
      March 11, 2015 3:57 pm

      John, who is being offensive now? I worked for DWP and I can assure you that myself and my colleagues treated everyone with the utmost respect. Our calls were monitored and we certainly would have been disciplined very severely if we had been the slightest bit rude. I am not saying that the original story is not true but please don’t judge everyone the same way!

      • Lucy permalink
        March 12, 2015 12:49 pm

        It’s hard not to judge everyone with one sweep Mary, especially when every time one contacts or is contacted by the DWP one is treated to intimidation, misinformation, misconduct, verbal aggression et al.

        The bottom line is, if you are in a job that requires you to harm individuals and take action that deliberately targets their individual vulnerability, you have a moral choice. You choose to carry out the contract, or you don’t.

        People who choose to carry out the harms meted out to the unemployed, the sick and the disabled have no excuse. They do know that what they do destroys lives and they accept money for doing it. Many will be in denial, but there are swathes of civil servants who enjoy this power they have and use it spitefully.

        It is of no matter that when you worked for the DWP you were held to high standards of propriety Mary, today, those rules don’t exist. The pressure is on for all who can, to carry out those harms, by whatever means. This is how we get to the point where call centre staff can spew forth such unmitigated poison to a woman who has just been diagnosed with cancer.

        We take it personally, because we are going through this. I have no sympathy whatsoever for anyone who defends treating people so badly or who works within the system harming people.

        There is no excuse.

  25. Michael permalink
    March 7, 2015 10:20 am

    I have experienced their abuse over the phone too. I read a newspaper article that states staff are actually told to ‘agitate the customer’.

  26. david permalink
    March 7, 2015 12:48 pm

    i fractured my neck and thay sent me to see one of there doctors and thay told me i can work even thor my neck was bad the dwp do not know what thay are doing fire bosses and and retrain all the staff to

  27. BS alert permalink
    March 7, 2015 6:30 pm

    How do we know this story isn’t made up? No proof of anything supposedly said! John Watson is right you people clearly are thick if you believe this.

  28. lassy permalink
    March 7, 2015 9:03 pm

    Reblogged this on Will the real reality please stand up! and commented:
    And in the night there is the sound of hobnailed boots upon the streets,
    hungry children huddled under blankets while mothers,fathers try to keep
    the wolves from the door

  29. jaypot2012 permalink
    March 7, 2015 9:10 pm

    Reblogged this on Jay's Journal and commented:
    This really pisses me off, but even worse is the fact that some people actually defend the DWP and call this lady a liar – Oh how I hate this country.

  30. March 7, 2015 10:13 pm

    If they get the DS1500, do they prosecute the doctor as well?

  31. Sonia permalink
    March 8, 2015 11:47 am

    Totally disgusted and such a disgrace,

  32. March 8, 2015 4:41 pm

    Remember folks, that Labour AND the Tories support this!

  33. March 8, 2015 5:08 pm

    so wrong!
    Marcy Westerling

  34. March 8, 2015 9:35 pm

    You know .This bloody government .
    makes my blood boil .its an absolute disgrace .what they are doing to people
    how many more have got to die at the hands of these disgusting bloody rules applied by so called government officials .They should hang there head in shame
    I hope one day you are amongst one of these poor poor people suffering
    I say get rid of the bastard lot of them .We don’t need um

  35. March 8, 2015 11:10 pm

    Reblogged this on take control of your life.

  36. March 9, 2015 1:53 pm

    Reblogged this on aspiblog and commented:
    This story of DWP viciousness will make your blood boil.

  37. March 9, 2015 6:53 pm

    First and foremost sorry for such despicable behaviour from a fellow human. Take comfort from the fact that there are lots more good people out here. My prayers and thoughts go out to you God bless. That goes for all the good people who are helping those in need.

  38. Iona permalink
    March 9, 2015 10:42 pm

    front line jobcentre staff informed my children that their dad was dying of cancer in front of a queue of people waiting at the desk….nothing surprises me anymore, still disgusted though

    • March 9, 2015 10:47 pm

      Iona- did your children know their dad had cancer? Did they know how serious things were?

      Either way it is no outsider’s business to tell them that their parent is dying… with your permission I would like to know full details and turn your story into a post of it’s own… I think that is the second worst JC story I’ve ever heard, after this one, and it should go viral…

      You can of course remain anonymous if you wish.

      • Iona permalink
        March 9, 2015 10:59 pm

        This happened 12 years ago. My children were 2 and 7 years old. my partner had been diagnosed with terminal cancer the previous week. I was trying to get some benefits as we didnt have an income at the time. After my partner died i went to my local MP to get support to make changes to the system for people dying from cancer. The system did change in that people now get ‘special measures’ but obviously front line staff are still badly trained, uncaring and badly recruited. When I queried about widows benefit another member of staff explained that I would need to be married to receive the benefit and then laughed and said ‘I assume you’ll be getting married then’….. My MP was uninterested in my case and concerns and I felt unable to continue my case at the time as I dipped into depression. Then it felt too late to do anything about it…

    • March 9, 2015 11:44 pm

      12 years ago… So they’ve always been badly trained! That’s too long ago for me to blog about now, but many thanks for sharing. All the best.

  39. March 10, 2015 7:24 am

    Reblogged this on Lindas Blog.

  40. beastrabban permalink
    March 10, 2015 10:22 am

    Reblogged this on Beastrabban’s Weblog and commented:
    This is just astonishing, truly astonishing. There really is no depth to the viciousness, cruelty and sheer gracelessness of the petty officials now infesting the DWP. Just remember: a fish rots from the head down, as the Russian proverb puts it, and organisations take on the character of their heads.

    And this tells you all you need to know about the head of the DWP, Iain Duncan Smith, (MA, failed) liar, military incompetent, and known to his men as ‘Tosser’.

  41. March 10, 2015 1:30 pm

    It seems to me that the issue is not that an agent did something dreadful – even smart people can do terrible things on a bad day – but that there is no sensible redress, no effective management of our administration these days. Beats me why we pay for it, perhaps we should have a veuve clicquot tea party in protest against our political drone class?

  42. March 11, 2015 1:08 am

    It is commonly known that DWP when you are in training for a job in the dpt you are told not to tell claiments what they are entitled to so if you dont know the rules and regulations you are screwed. there is millions not claimed every year this has been going on for decades It is disgusting the way sanctions are dished out in our uncaring society only to further IDS political madness hang your head in shame workers of the DWP you are a disgrace to the country and the british public Remember if IDS gets his way you will be redundant as well

  43. March 11, 2015 5:50 am

    I hope the calls are monitored and that this one has not been deleted.

  44. March 11, 2015 12:40 pm

    No-one can make a change to a claim over the phone. You need to be sent a form to be filled in by you and assessed by a decision maker. This call will have been recorded. Please advise the lady in question to seek out that recording and bring it to the attention of the press.

  45. Nikki permalink
    March 11, 2015 1:02 pm

    I cannot even begin to tell you how utterly disgusted I am by this unbelievable treatment of a person already trying to come to terms with a death sentence. To be honest I am beyond anger…. How the hell have we been given such crass uncaring people to do such a sensitive job. To whoever dreamt up this crap ruling & the person that took the call I hope karma comes knocking on your door very soon. This Govt. DWP & ATOS should be taken to court for abuse.

    They’re not fit to deal with watching grass grow let alone have control over people in distress.

  46. Ryan Oliver permalink
    March 11, 2015 1:03 pm

    The actual contact of the call aside for a moment I just wanted to make a point about the nature of the way the call was handled, as someone who works in a call centre.

    No mention whatsoever of the person who handled the call saying anything at all like ‘I’m sorry to hear that’. A little bit of empathy would go a long way here. I tell people that their broken tv won’t be repaired for free because it’s out of warranty and if I don’t show empathy I’ll get a harsh word from my boss, possibly disciplinary action if it’s more than once.

    So from a call handler’s point of view this is utterly unprofessional and frankly disgusting.

  47. March 11, 2015 3:14 pm

    I’m Canadian my brother died 2010 from Mesothelioma But reading this I could not be more ashamed of my English heritage my dads mother must be turning in her grave to see how low the country of her birth has sunk.I have no idea how this Tory scum can look at itself in the mirror.

  48. March 11, 2015 3:44 pm

    God save English Mercy 3/11/2015

    Oh England misty Isle
    those sons and daughters
    too ill to fight
    face a long darkening night.

    In their hour of need, they face
    the cowardly Tory bite!
    No kindness for their plight,
    instead they face the Tory blight.

    Asbestos knows no kindness
    but it adds to Tory blindness!

    Derrick Fernie©

  49. March 12, 2015 11:47 am

    after i won my appeal against atos last year i was told BY the DWP that atos had lost the contract to asses last november obviously another LIE told by the DWP

  50. Roger Wyvenhoe permalink
    March 12, 2015 1:02 pm

    Hearsay, unsubstantiated scaremongering propaganda.

    • JobCentre Supervisor permalink
      March 12, 2015 2:27 pm

      Roger, I told you to have 40 DM referrals on my desk before 2pm today, those referrals aren’t there. If this happens again, it’s the disciplinary route for you baby.

      • Michael permalink
        March 12, 2015 2:43 pm

        Haha! Excellent reply!

  51. Sam permalink
    March 12, 2015 10:34 pm

    I hope the calls are ‘recorded for quality and training purposes’. Play it back and if this was the exact conversation that is a disgrace in any organisation. Even if its true there is a better way to respond. Whoever that was should not be allowed contact with human beings.

  52. Stuart permalink
    March 16, 2015 9:53 pm

    I am a GP and I can tell you that this is not a true story. We are required to certify that a patient is likely to die within six months, but if they are still alive no action is taken and the extra payments continue. Don’t believe everything you read on the Internet!

    • March 17, 2015 1:49 am

      Where in the following conversation does the poor lady say that she was told that she has six months to live?

      Lady: I am calling to inform you of changes to my health; I now have cancer.
      DWP: Well?
      Lady: I was told to inform you of any changes to my health.
      DWP: Well, are you going to die?
      Lady: I’m not sure. I’ve only just been diagnosed.
      DWP: Well, I can put you through on the special rules for terminal claimants, but if you don’t die within six months we will prosecute you.

      I do not believe for one second that you are GP. And if you are then due to your lack of intelligence I feel sorry for your patients.

      Now run along you little DWP Troll

      • March 17, 2015 6:05 am

        It is not a question of DWP policy, but of its effect on their workers.

        As Stuart says, if a medical doctor provides a DS1500, the patient gets benefits under the special rules that they are likely to die within six months; if they do not they are not prosecuted for having defrauded the DWP. The patient can rely on the doctor’s prognosis, the doctor is presumed to have signed the form honestly believing it, predictions of death are not expected to be so accurate.

        It is a question of how badly DWP staff are trained, and the effect on workers of mediating wicked policy to claimants. The claimants cannot get money they should be paid, and the telephonist can do nothing. To protect their sanity, some come to hate the claimants. And they are pressured to work faster and faster, to get rid of the clients phoning as quickly as possible.

  53. pawpaws permalink
    March 18, 2015 2:41 pm

    why am i not suprised that says it all about this lot and even if atos was set up by labour one would hope that they would have insisted on more compassion

  54. March 12, 2016 9:25 am

    God help us is all I can say, this is appauling behaviour, and very Inhumane. Im disgusted by the way this Goverment runs the country, they seem to attack only the weak and ill, but doesnt mind so much in helping others in Crisis.. Surely this cant be right ? Some of these people working for the DWP act like it is coming from their wages, there is no reason or explanation that can justify anyone being treated like this!

  55. jpuss23 permalink
    March 13, 2016 10:03 pm

    The more stories I hear regarding DWP and their approach to people in need the more I am convinced that the Tory attitude is to attack the poor and needy. This is the cold, uncharitable face of an uncaring government.

  56. GMPAQ permalink
    March 14, 2016 5:03 am

    But it is about what I have come to expect from the government and atos

  57. Mike a permalink
    March 15, 2020 11:40 am

    Atos are miracle workers , because there reports are a magical cure for any illness when they say a person has no illness’s there payment stops if only they had a cure for Corona virus they would say it doesn’t exist and all would be good with the world


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