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Alton Towers Amputee Vicky Balch Told To ‘Start Walking’ By Virgin Trains Staff Member

June 9, 2016

Alton Towers survivor Vicky Balch has blasted train staff after they allegedly refused to give her disability help and told her to “start walking” at a station.

The 20-year-old lost her right leg and badly injured her left when when The Smiler rollercoaster slammed into an empty carriage on the track last year.

But she took to Twitter today to claim she had been left without assistance from Virgin Trains staff at Euston station, despite booking it in advance.

“another 20 min wait for help, 2 have refused, 1 told me to “start walking” no seats to sit and wait either!” she wrote.

Twitter/@vickyj_b Vicky Balch
Vicky blasted train staff via her Twitter account

“Booked assistance yday was refused help after waiting 20 minutes, happens every time I go to Euston station.”

She later added: “Hard for me to stand for periods of time and walking”

Virgin Trains were quick back to get in touch via social media and promised to try and resolve the alleged issue.

A Virgin Trains spokesperson later added: “We’re really sorry that Vicky had this experience which is completely unacceptable.

“We’re looking into it as a matter of urgency and will also be taking it up with Network Rail, who provide the disability assistance at Euston.

“We’ve offered Vicky a pair of free first class tickets to a destination of her choice whilst we investigate this.”

Derby University student Vicky feared she would never walk again following the horrific accident.

Alton Towers is facing a huge fine after admitting health and safety breaches.

Human error caused the crash which left 16 injured, five of them seriously.

Vicky said last month: “I don’t really blame anyone. I had a lot of anger, but not any more.”

Vicky along with fellow victims Leah Washington and Joe Pugh recently spoke about their recovery on the one-year anniversary of the Alton Towers horror smash.

Appearing on This Morning, the trio said while they didn’t want the ride to reopen they realised the theme park “was a business”.

Leah, who had part of her left leg amputated, said: “We obviously didn’t want it to reopen. It’s a business and we knew one day that it would start working again.

“We knew we would just have to come to terms with it. It’s out of our control.”

As part of ongoing therapy for former dancer Vicky, she went along to the theme park with her mother Karen in May: “I just got upset straight away, only for about a minute then I just walked around and sat on a rock and just stared at it.

“I didn’t feel anything. It definitely helped, I didn’t feel angry or anything anymore.”

3 Comments leave one →
  1. June 9, 2016 4:57 pm

    She should tell them a full refund plus compensation would be a start.

  2. June 9, 2016 5:25 pm

    She’s really milking it.

    • mili68 permalink
      June 9, 2016 6:57 pm

      Can you explain your comment further?

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