Skip to content

Whistleblower Tells Of Daily Flood Of Complaints About PIP Assessments

November 17, 2016

A WHISTLEBLOWER has claimed benefits test firm Atos get a “daily flood” of complaints from disabled people.

The French IT firm carry out the hated assessments for the Department for Work and Pensions (DWP) that many have said leave them humiliated and destitute.

And one employee at an Atos call centre in the north of England, who we are not naming, has called for the Government to urgently review the broken system.

He said: “You go into the office in the morning and the switchboard is absolutely rammed.

“Everyone is complaining about their Personal Independence Payment (PIP) assessment and it is the same three stories that I hear over and over again.

“People are saying they feel the assessor pressurised them to say something that they wouldn’t normally, they feel the assessor tricked them, or they believe the assessor outright put something on the form that they didn’t say.

“I am not talking about a call here and there, I’m talking about a flood of complaints all day long, all saying the same things.

“All these people can’t be lying, there are hundreds of them. They make up the vast majority of the calls we receive.

“There is clearly something going badly wrong with this system and the Government need to urgently step in and take a look at this.

“Someone needs to put this stuff to the DWP because, at the end of the day, the buck should stop with them. It is their responsibility to sort this mess out.”

PIP tests are carried out across the UK by private firms Atos and Capita, while much of the Scottish work is completed by Atos contractor Salus, a branch of NHS Lanarkshire.

The Atos worker added: “The claimants often have notes from their GP, who will have been treating them for years, and the information they are giving completely contradicts what the Atos assessors are saying.

“There is also a problem with elderly people not being able to hear what we are saying because the call centres are so cramped.

“People on the phone can hear other people’s claims being discussed and that is making them very anxious indeed.

“In most cases people are complaining to the DWP after their assessment in the first instance but they are then being told that they need to contact Atos about it.

“This is a ridiculous state of affairs because, at the end of the day, Atos are just sub-contractors for the DWP.

“Imagine you were to hire a builder to renovate a garden, and they sub-contracted work on the path to another firm who made a mess of it. Under those circumstances, you’d expect to be able to complain to the people you had hired.

“At the Atos call centre, the majority of the people are not ideologically driven, we just want to see people helped and so it is very upsetting to have to hear this stuff all day.”

A DWP spokesman said yesterday: “PIP is helping thousands of people by supporting them to lead independent lives. Under PIP we are awarding 24 per cent of claimants the highest rate of support, compared to 15 per cent under DLA.

“We expect the highest standards from contractors who carry out PIP assessments and work closely with them to improve and ensure PIP is working in the best way possible.”

3 Comments leave one →
  1. jeffrey davies permalink
    November 17, 2016 5:13 pm

    A DWP spokesman said yesterday: “PIP is helping thousands of people by supporting them to lead independent lives. Under PIP we are awarding 24 per cent of claimants the highest rate of support, compared to 15 per cent under DLA. 24 percent or less than those on dla yes they very good with their figures but one must ask dla 15 yet no figures has we know that it was over 60000 so pip how many you bet not that many made it through figures by these evil lot will never tell the truth whether its esa or pip after the assessment one should sar the lot they used in assessing you then complain to the hcp employers then to their union untill enough people complain to the nurses union nothing will change with these angels of

  2. November 17, 2016 6:11 pm

    firstly you will never know the truth from anyone irrespective of who they are’ either in goverment of any of their contractors

    you then have the absurdity of those voting brexit and those voting for donald trump because of they have been left behind in life ?

    so they vote further right wing into the gutter? there is no way further right wing policies will ever help the average person as never before in history has any right wing goverment worldwide helped it’s people other than themselves and the few

    this mess with pip will go on forever as it’s fits the ideology of the far right ‘and all of the innocent involved will ultimately at the end of the day at best lose their freedom and at worst their life through the stress of it all

    The only people that will ultimately at the end of day escape from the ongoing tests etc will be those that are completely housebound’ and for everyone else the nightmare will continue just as it has done over the past few years

  3. Justin Greenwood permalink
    November 17, 2016 10:49 pm

    well if pip is helping 24% compared to dla how come the amount of tribunals that are being held are ruling in favour of the claimant, similiarly and i assisted in a pip case that went to tribunal reading the person’s medical report by the time i had got to page four, I wrote on the report, is this person qualified? they sure are a sports physiotherapist who previous background was working in a bar, oh, forgot to mention they did five weeks training at atos, so these highly skilled and competent people are making a decision that in some cases leads to suicide and in others to self harm, backed up by a adequately inferior decision maker, what do you have a procedure that is carried out by a unqualified quack backed up by a equally unqualified decision maker, now why is this dwp miracle cure not tried out within the NHS I ask, because the NHS knows better and that they would be bankrupt through lawsuits after lawsuits for a useless policy driven by a useless department backed up by a adequately useless bunch of grovelling advisors who also have no experience and lastly actually backed up by a incompetent government and a even more incompetent bunch of ministers who actually despite all the reviews and coroner’s recommnedations still insist on carrying out a useless policy that is assisting the three companies to make financial gain via public misery and a wholesome burden on the taxpayer in tribunals costs and re-admissions back into the NHS, which is crippling the NHS Budget, go on then Experts from the DWP answer this one if you got the guts to?

What are you thinking?

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: