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New Advice For Those Who Have Their Assessment Cancelled

November 17, 2016

Spotted on Facebook.


New advice for those whose assessment is cancelled
“We are now advising all members who have an assessment cancelled to write to the DWP with details of the cancellation.
A number of members have reported problems with subsequent appointments which suggest that the Assessment Providers, Capita in particular but ATOS and Maximus as well, are either unable to document the reason for a missed appointment or are recording the information incorrectly.
This has resulted in claimants being told that the have already had their one missed appointment and that they must attend the next one or have their file returned to the DWP, in at least one case this has happened and the member had to explain to the DWP what had happened.
The letter just needs to explain the details of the appointment and what happened on the day; you attended and they could not see you or you received notification in advance of the appointment that it was cancelled.
Letters should be sent to the DWP office dealing with your claim, we suggest marking them for the attention of the Decision Maker.”
Source Benefits and Work

3 Comments leave one →
  1. November 17, 2016 3:14 pm

    Reblogged this on sdbast.

  2. November 17, 2016 3:43 pm

    In 2010 they said I had the one cancellation after they sent me an appointment that would have meant I would have arrived late for my assessment, because I had an MRI scan at the hospital and would have got home from the hospital at about the time I was due the assessment. They claimed that I could change it for an earlier date if needed but not a later one, so just like I used to when signing on I went to work on the company emailing the CEO of ATOS and threatened them with a compensation claim. When I got the SAR after the assessment, some 16 weeks plus after even though I sent it 5 days after the assessment, I now do SAR’S on the day of assessment or when I get the paper result.

  3. jeffrey davies permalink
    November 17, 2016 3:46 pm

    havent we been here befor revist of atos assessments when one gets to dwp building for assessment you asked nsame and identity you then ask for travel claims form befor they sais any thing else with this travel claims form one has proff of visit if telephoned then you should have atleast have a phone that records their message

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