ATOS Assessment Surveys- Please Share
We spotted the following two posts in the Disabled People Against Cuts Facebook Group:
It appears that atos have started conducting surveys about assessments quite soon after the appointment. They ring and ask about the assessors conduct and if they felt that they were listened to etc. It would be wise to ask them to call back after the report has been received and the decision made as we are all too painfully aware of how badly people are being dealt with. If DWP and the contractors have been forced to do this because of the UN report an/or an internal issue about the number of complaints then, the only way they will get good feedback would be to make contact BEFORE people find out they were refused social security
Following on from my concerns about the telephone surveys atos have started doing after assessments, it has raised further issues. If people are being contacted before they have a copy of the report and a decision about their application, they will worry that, if they give negative feedback, they might receive a bad report and therefore not get the award. I have emailed my MP about this and would ask that others do the same asking that the only appropriate time for such a survey would be after the whole process is complete.
Same Difference 
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My rules for any third party is DO NOT GIVE THEM TELEPHONE NUMBERS! BT allow you to put 141 before a number to stop it being shown at their end, mobiles HIDE CALLER ID it’s that simple. If they ask for a contact number I tell them I only give it out to FRIENDS & FAMILY AND THEY ARE NOT ON EITHER LIST. If they say how do we contact you, cut them off before they have time to say at short notice, and reply LETTER!
I am thinking of putting 2 things on the next form I get from them and they are;
1. ALL VERBAL COMMUNICATION WILL BE AUDIO RECORDED
2. ANY CANCELLATION NOTICE MUST GIVE THE CLAIMANT AT LEAST 24 HOURS CLEAR NOTICE OF CANCELLATION AND ONLY ONE CANCELLATION WILL BE ALLOWED!
Turn their rules on them they don’t like it when you do!
Well said.
There’s also email – (Put your NI number in the Subject line)
contact-us@jobcentreplus.gsi.gov.uk
And their gangs bosses –
caxtonhouse.clerkpru@dwp.gsi.gov.uk
ministers@dwp.gsi.gov.uk
freedom-of-information-request@dwp.gsi.gov.uk
And checkout –
Protection from Harassment Act 1997
http://www.legislation.gov.uk/ukpga/1997/40/contents
Equality Act 2010
http://www.legislation.gov.uk/ukpga/2010/15/contents
Especially sections 26. Harassment. and 27. Victimisation.
Witness Intimidation –
http://www.legislation.gov.uk/ukpga/1994/33/section/51
Misconduct in Public Office –
http://www.cps.gov.uk/legal/l_to_o/misconduct_in_public_office/
I tried the contact us earlier this week to get my severe disability premium back after kicking my son out for making my life hell for months. Their original reply was to go to the site and get the phone number and call them. I then turned it to a complaint and put in about the DWP losing a case to allow a person to contact by email, and told them if they refused again I would contact Robert Devereaux . Today I get a reply asking for my name and address if they think about triggering a reassessment I am hitting them with wanting a recording 48 hours before the day and handing the HP a letter stating the CEO’s will be emailed if I receive a ESA65 demanding they turn up and try and defend their report and Devereaux will get one demanding the DM’s who decided to not award ESA turn up to try and defend the decision. IF THEY ARE LOOKING FOR TROUBLE THEY CAME TO THE RIGHT PLACE!
Their –
contact-us@jobcentreplus.gsi.gov.uk (withyour NI number in the Subject line)
*Used* to work. I used it to email ESA50 forms to the criminal sickos.
*They Have Been Told* if the sickos are ignoring your email (and just using more delaying tactics by whining about phone calls) then just complain to their email address again (with your original message).
*And CC it to some of this lot too* –
Your local Police, Chief Constable, Police and Crime Commissioner.
Your Local Council, Councillors, POVA,
caxtonhouse.clerkpru@dwp.gsi.gov.uk
ministers@dwp.gsi.gov.uk
freedom-of-information-request@dwp.gsi.gov.uk (for SARs too)
publiccorrespondence@cabinet-office.gsi.gov.uk
corbynj@parliament.uk
and any other blind eye turning nonces you like.
Using email is a “Reasonable Adjustment” that they have *already* been doing…
Checkout –
Equality Act 2010
http://www.legislation.gov.uk/ukpga/2010/15/contents
Especially sections 26. Harassment. and 27. Victimisation.
and.
Care Act 2014 –
http://www.legislation.gov.uk/ukpga/2014/23/contents
Especially – Safeguarding adults at risk of abuse or neglect
http://www.legislation.gov.uk/ukpga/2014/23/part/1/crossheading/safeguarding-adults-at-risk-of-abuse-or-neglect
Fraud Act 2006 –
http://www.legislation.gov.uk/ukpga/2006/35/contents
Misconduct in Public Office –
http://www.cps.gov.uk/legal/l_to_o/misconduct_in_public_office/
For starters.
Quote some of those offences at the sickos.
You could just ‘Make a Scene’… phone them up, *record it* and ask and ask (politely) to use email… If the lowlife still refuse then put the audio on a blog or youtube or wherever you like… and email the like to all of the criminals.
.
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Just read this, and I can’t believe that I was surprised at it – it’s yet another way they are trying to get around their true responsibilities 😦