Atos acknowledges the right to take notes
August 30, 2017
We have received this prompt and positive response to our complaint about people being refused permission to take notes in PIP assessments. We hope that the assessors also respond as positively. If anyone suffers similar problems, please let us know.
From PIP Customer Service Support at Independent Assessment Services (the new name for Atos Healthcare):
I am sorry to hear that you have encountered two occasions where the Health Professional has not allowed the accompanying individual to take notes.
This is something, that as an organisation, we allow and not something that should be refused.
I will certainly speak to the assessment centre involved to prevent this from happening in the future.
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