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My Personal And Very Upsetting Experience With Uber Yesterday

August 5, 2019

Last night, for the first time, I had an Uber driver outright refuse to take me home because I revealed my disability. Apparently he is not allowed to take such a passenger because he doesn’t have facilities. I didn’t ask for any facilities apart from requesting him to drive closer to me because I have difficulty walking longer distances. He became rude, swore at us and said that he wanted to make sure of his job.

I am not in a wheelchair and would have been able to get into his car unassisted. I even held on to his car to attempt to get in. He reversed the car while I was holding it and I fell backwards and hurt myself. He claimed he didn’t see me.

I use Uber regularly and have had very few issues with their services in the past. This is certainly the most serious and the most upsetting issue I have ever had with an Uber driver.

I would like to make clear that the second driver I called was extremely helpful and polite.

I have written a strong complaint to Uber about the first driver. I am shaken by this experience. My father, who luckily was with me as I don’t know how I would have handled this experience by myself, was also very upset to see me go through this.

The driver’s attitude was insulting, totally insensitive and illegal.

I do my best to do what is physically possible, even with the limits my disability brings with it. I like to think that I do my best to be cheerful and friendly and polite to everyone.

Regular readers will know that I very rarely use this site to write about personal experiences. I prefer to use it to help a wide range of other disabled people, carers and families.

This is because I know that my disability is mild compared to most, and the limits it brings to my life are insignificant compared to the limits and challenges faced by so many who are more severely disabled than I am.

I am also extremely lucky to have extremely supportive parents and family members around me. I worry more for the many disabled people who do not have this support around them than I ever do for myself.

This experience has reminded me exactly what a long way we have to go before attitudes to disability change in our wider society. It has also reminded me exactly why I work so hard every day to change attitudes to disability.

Updated 10am: I had a follow-up call from Uber who were very understanding and helpful.


8 Comments leave one →
  1. August 5, 2019 12:42 am

    Name and photograph of this taxi driver is required. If Uber fire him, which I doubt, he will seek work with another taxi company.
    Detailed receipts should be given with every journey, including the name of the driver. I take exact same journeys regularly. Being charged differently happens regular, too.

  2. Mazhar permalink
    August 5, 2019 6:37 am

    Thanks God you are safe. I fully agree it’s a long way to go more specifically in our part of the world. Take care. Stay safe and blessed

    • Shakira permalink
      August 5, 2019 9:19 am

      Totally unfair and uncalled for , the driver needs to understand customer care the basic requirement for his JD,if he cannot be sensitive towards his customers not fit for thus JOB

  3. Shakira permalink
    August 5, 2019 9:20 am

    Totally unfair and uncalled for , the driver needs to understand customer care the basic requirement for his JD,if he cannot be sensitive towards his customers not fit for this JOB

  4. Rabia permalink
    August 6, 2019 10:07 am

    I greatly appreciate you for raising your voice against such rude behaviour and giving strength to others who are either scared or unable to speak out. This kind of attitude should not be encouraged by staying quiet. Thank you for sharing your experience with us. So proud of you 🙂 Be safe!

  5. August 7, 2019 6:33 am

    I am so sorry that you had to experience that, its appalling! How are you feeling now?

  6. September 3, 2019 8:51 pm

    I’m sorry for what you been through not all of them are like that!

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