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PIP Assessments Now Being Audio Recorded

October 5, 2020

With many thanks to Benefits And Work.


IAS (Atos) have begun recording telephone assessments for personal independence payment (PIP) Therese Coffey, secretary of state for work and pensions, told the Work and Pensions Committee on Wednesday 30 September.

Coffey told the committee that IAS had begun recording the assessments on 21 September

“But that has not yet started with Capita. That is under, I can assure you, active management to get Capita going quickly on this

This means that claimants can now ask for a copy of the audio recording of their assessment if they wish to challenge the decision or if they simply want to have a copy for their own records.

We’ll be updating the PIP guide later this week and the latest version will include a simple Subject Access Request you can send to request a copy of the audio recording.

We don’t know when Capita will begin audio recording and whether any announcement will be made. But, as it could begin very soon, there is nothing to stop claimants making a request for a copy and, at worst, being told that no recording was made.

We would still strongly recommend that claimants consider making a covert recording of their assessment, just in case the DWP’s copy goes astray when you challenge a decision.

There’s more about recording your assessment in our PIP guide.

You can watch a video recording of the evidence session on

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