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Accessibility Improvements On The Jubilee Line

November 17, 2022

An email from Transport For London:


We are starting a trial to improve access between the train and platform at our London Underground stations which are already step-free.

We know at our step-free stations, some customers find the small gap between the platform and the train a barrier to getting on and off with confidence.

To help with this, we have developed a bridging device which is laid over the gap between the platform and the train. It is the same width as the existing ramps widely in use across the network, but only 200mm long. 

The trial will be taking place from Monday 14 November until spring 2023 on the Jubilee line platforms at Bermondsey, Canary Wharf, Canada Water, Canning Town, Green Park, London Bridge, North Greenwich and Stratford stations. Colleagues working at these stations have been trained in using the bridging device to assist customers. 

If you would like to use the bridging device when travelling on the Jubilee line, you can ask a member of staff to deploy it for you when you arrive at the station.

If you need to use it to get off the train at one of the trial stations, speak to staff at your starting stations to ask them to arrange for this to happen at your destination. There is no need to book in advance. 

You can find more information about this bridging device on our website.

We’re keen to hear what you think about the bridging device, whether you use it as part of the trial, or if you would like to share your thoughts about the initiative. You can give us your feedback using this link.  

Yours sincerely,

Mark Evers
Chief Customer Officer

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