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DWP Admits Disabled People May Have To Wait Longer For Disability Benefits

March 31, 2016

In a written question on Monday, Cat Smith MP asked:


To ask the Secretary of State for Work and Pensions, if he will make an assessment of the role of personal independence payment assessment providers in the increase in processing time between the case referral to assessment provider to return from the assessment provider to the government office since July 2015.

To which Justin Tomlinson responded:

 Following a controlled start from July 2015, full Personal Independence Payment (PIP) roll-out commenced in October 2015, with an increase in the numbers of existing Disability Living Allowance claimants being asked to claim PIP.

In addition and in order to improve the customer journey, the Department has made some changes to the way in which it monitors Assessment Provider performance. These changes mean that Providers now have more time in which to complete assessments and return reports to the Department and also gives them greater flexibility to obtain further evidence to support claims: this therefore allows more time for scheduling appointments that better suit claimants and Assessment Providers, increases accuracy in assessments and reports and ensures opportunities for paper based reviews are maximised thereby reducing the demand for face-to-face appointments. Although these changes may see slightly longer average clearance times, they remain within expected levels.

This means that disabled people may have to wait longer for a decision on their claims, and as a result, for benefits.

4 Comments leave one →
  1. Helen Davies permalink
    March 31, 2016 2:05 pm

    I think we wait plenty long enough! They don’t read our evidence at all, infact in the nigh on decade of claiming they’ve used the evidence less and lies and creative writing from assessors and none of my evidence or how bad I appear to be at assessment is taken into account at all! They take it away every six month and leave me with no income for months!!!

  2. March 31, 2016 4:01 pm

    and meanwhile,the money that should be going to the claimant over the X amount of months its taking them to give appointment for assessment. DO the assessment , make their minds up if allowing PIP and then processing the claim before the money is organised to go in claimants bank account remains in the govt purse gaining interest for them while making the claimant destitute n even more ill. another way of making more cuts. more austerity. for Gods sake someone up above send a bolt of lightening down on the lot of them/

  3. March 31, 2016 4:29 pm

    a friend of mine waited 13 months over 18 months ago for his assessment on PIP, they claimed twice over that period of time they had not rec’d the form, soon backtracked when he produced the delivery slip from recorded delivery. The assessor turned up and told him she did not have his form and had not even read it because it had been lost (we recorded her). None of this bulldust is about improving any service whatsoever, its because they are inundated through their own incompetence and cant cope with the workload, in reality its showing up very clearly that people applying for PIP have basically only two weeks (and NOT 4 weeks) to get the form filled out and sent of. What they are not telling people is that after the initial phone call they take anything between 10/14 days to get the form to the person, they then take this waiting time of the end date, i.e. you call March 1st, you get the form March 10th/14th and they have put on the form it has to be returned by March 24th/28th. Its all a big con and nothing to do with helping or ensuring sick and disabled people are dealt with efficiently, helpfully or stress free.

  4. March 31, 2016 4:49 pm

    Reblogged this on Far be it from me –.

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