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Frank Field Puts ATOS And Capita On Notice To ‘Start Delivering, Or Else’

June 6, 2018

A press release:

The DWP today announced in a written statement that it was intending to extend Atos and Capita’s contracts to provide Personal Independence Payment (PIP) functional assessments for a further two years to “allow for a stable transition to any new provision”, over which period it would develop in-house IT capacity.

Rt Hon Frank Field MP, Chair of the Work and Pensions Committee, said:

“This is the most the Committee could have asked for at this stage and is further credit to the thousands of disabled people who sent evidence to us. The Government is making the important first steps to enable it to get out of a hole of its own making. Having the capacity to bring assessments back in house will put it in a far stronger position to turn the screws on its hitherto failing contractors, in the interests of claimants and all taxpayers. This should serve as notice for Atos and Capita to start delivering, or else.”

The Committee published its policy report on PIP and Employment and Support Allowance (ESA) assessments in February 2018, which found “a pervasive culture of mistrust” around assessment processes. The Committee also published a report on claimant experiences alongside it, setting out some of the stories of the 4,000 claimants who made written submission to the inquiry, an unprecedented public response to a departmental committee.


DWP agrees to video recording of assessments as standard

In its formal response to the report, published in April 2018, the Government agreed to the Committee’s key recommendation of recording PIP assessments as standard. Today, it has announced that it will pilot video recording with a view to making it a standard part of the assessment process across Great Britain. This was a further recommendation of the Committee.

With regards to contractors, the Committee [44.%20Successive%20evidence-based%20reviews%20conducted%20on%20behalf%20of%20the%20Department]concluded:

94. The PIP and ESA contracts are drawing to a close. In both cases, the decision to contract out assessments in the first instance was driven by a perceived need to introduce efficient, consistent and objective tests for benefit eligibility. It is hard to see how these objectives have been met. None of the providers has ever hit the quality performance targets required of them, and many claimants experience a great deal of anxiety over assessments. The Department will need to consider whether the market is capable of delivering assessments at the required level and of rebuilding claimant trust. If it cannot—as already floundering market interest may suggest—the Department may well conclude assessments are better delivered in house.

With regard to recording of assessments, the Committee [44.%20Successive%20evidence-based%20reviews%20conducted%20on%20behalf%20of%20the%20Department]concluded:

44. Successive evidence-based reviews conducted on behalf of the Department have identified a pervasive culture of mistrust around PIP and ESA processes. This culminates in fear of the face-to-face assessments. This has implications far beyond the minority of claimants who directly experience poor decision making. It can add to claimant anxiety even among those for whom the process works fairly. While that culture prevails, assessors risk being viewed as, at best lacking in competence and at worst, actively deceitful. Addressing this is a vital step in restoring confidence in PIP and ESA. The case for improving trust through implementing default audio recording of assessments has been strongly made. We recommend the Department implement this measure for both benefits without delay. In the longer term, the Department should look to provide video recording for all assessments.

20 Comments leave one →
  1. Justin permalink
    June 6, 2018 12:57 am

    the real problem is trust, these assessments have created mistrust and it does not matter what way you market them, unless there is a robust disciplinary procedure which in cases of misconduct leads to the disciplinary process at profession regulating body level and not the capita we cannot do anything wrong and very rarely admit to mistakes process then distrust will always be there, you earn trust, you don’t re-invent it

    • Hendrik Kleinwaechter permalink
      June 9, 2018 10:26 am

      What ?

      • Justin permalink
        June 10, 2018 9:32 am

        simple would you trust being assessed by anyone within the dwp, evidently you have never complained and what I am suggesting is a change to there disciplinary procedure which includes mandatory reporting to the regulating bodies for nurses etc which would get rid of half there liars quite quickly

      • June 10, 2018 7:04 pm

        Justin… What ?

        Perhaps Hendrik also doesn’t like Government Corporate Speak.

        Why do you find the concept of Crime = Police = Prison so impossible to understand?

      • Justin permalink
        June 10, 2018 10:27 pm

        in answer phobos I also don’t like government speak, show me one case where police have acted against the assessors or the dwp, they hscp only did against a case that went to there tribunal last year because that was caught undercover, the complaints procedure as I have stated before needs to be taken away from atos/capita etc and come under a separate umbrella independent of all, with mandatory reporting to professional regulating bodies whether in the same format as if that was a professional that worked for the nhs, then the ones that are motivated by greed etc wont be about for very long as they face serious safeguarding / health and safety concerns rather than go through the copy and paste capita complaints procedure which is a joke

      • June 11, 2018 3:35 am

        >”show me one case where police have acted against the assessors or the dwp”

        That is because they are completely corrupt bent c.r.i.m.i.n.a.l.s. ~(see my post below).
        The local bent cops (like the Met police) Are run by the Labour party (PCC and Mayor), EMPLOY Atos and Capita, and have an office in their headquarters for WCA quacks union Unison.

        Corrupt or other improper exercise of police powers and privileges –
        Criminal Justice and Courts Act 2015 –
        Misconduct in Public Office –
        Perverting The Course of Justice –

        Do you really think that NHS vermin are any less corrupt than their fellow atos/capita or bent-cop “Hostile Environment” hate criminal abusers?

        “show me one case” – where obscenely overpaid NHS quack abusers have done anything but turn both blind eyes or actively collaborate with DWP hate criminals.

        Here is how NHS “Hostile Environment” hate criminals *really* behave –
        You report their quack rats crime/abuse and they do nothing but phone you up and make intimidating criminal threats. –

        [audio src="" /]

        That criminal STILL isn’t in prison (guess what, now that nonce is working for Frank Fields’ South Wales Police)

        >”professional that worked for the nhs”
        That’s an oxymoron.

        Why do you find the concept of Crime = Police = Prison so impossible to understand?

        Or –
        Crime = Bent Cop = Police = Prison

        Or –
        Crime = Bent Cop = Bent Cop = Bent CPS/Judge = Police = Prison

        Or -….


  2. June 6, 2018 2:15 am

    … AND Maximus…

    Anyone else had THREE of their “Hostile Environment” BS Quack assessments in FOUR MONTHS??? –
    ” a robust disciplinary procedure ”
    it’s called ‘PRISON’.
    But there’s nothing but Bent, Atos/Capita employing, intimidating threat making criminals here –

    So where are The Right Dishonourable Frank Field MPs’ bent cops??? –
    This afternoon I had some DWP employed Criminals hammering on my door (threatening to break in too, like their criminal cops, more on that soon)….
    Oh and now they want to video their Vulnerable Adult Abusing “Hostile Environment” Hate Crimes?… Free abuse porn for the vermin to masturbate over.

    If they won’t reassign complete Copyright (ownership) to you, with strict limitations for them, then point blank refuse.

    • June 12, 2018 5:04 pm

      Update on Frank Field and it’s DWPs’ desire to become Abuse Video Porn Producers –

      “He (campaigner John Slater) has previously questioned DWP about what happens to copies of audio recordings and who can request to see them but was told the department *****“didn’t keep records of why copies were requested and what happened to them afterwards”.*****”

      Did you let them record any of your quack assessments? Wondering how many DWP nonces have already masturbated over it? Maybe the “Hostile Enviroment” Hate Criminal Abusers are sharing them? on PornHub?

  3. jeffrey davies permalink
    June 6, 2018 6:37 am

    frank hay they got another 2yrs to deny your benefits don’t see any change from these vile companies who does government policies denying benefits to the disabled sick and mental ill aktion t4 rolling along has for vids hmmmm dwp will say not enough took this offer up jeff3

    • June 6, 2018 7:23 am

      True, but what if the abusers make video ‘mandatory’? Seems like the vermin are bored with just reading suicide and starvation stories with one hand down their pants. :/

  4. jeffrey davies permalink
    June 6, 2018 6:41 am

    has pad sais Maximus hay the romans are coming how quaint they take you to their employ factory set you to work up to 2yrs how quaint are we but remember that fallen angel that took the devils monies still residues there

    • Justin permalink
      June 6, 2018 8:05 am

      yes and look how quickly CQC lost expert by experience program professionals after they halved the money and still are doing so, I would not work for any of those 3 awful companies or ilk’s like that regardless of what they paid, as I said to someone yesterday I rather do voluntary work for nothing than line the pockets of the greedy three

  5. Liz Douglas permalink
    June 6, 2018 10:19 am

    Here’s all you need to know about the IT systems and why ministers allowed roll out fully aware it didn’t work and couldn’t work – Lord Freud said ‘It was a monumental mistake to outsource IT’ not one of those who attended the meeting have spoken publically about what they learned

    Subject: Universal Credit update Feb 2017 Witnesses: Lord Freud, former Minister of State for Welfare Reform, Department for Work and Pensions

  6. June 9, 2018 10:02 pm

    Reblogged this on michaelsnaith.

  7. Liz Douglas permalink
    June 10, 2018 12:11 pm

    He’s also now suggesting that tax payers already paying for Working Tax Credits pay any person unemployed for 6 months be paid to work for private and public companies isn’t that Workfare?

  8. Liz Douglas permalink
    June 10, 2018 2:05 pm

    This is “WORKFARE” like it doesn’t already exist or have I got it wrong….
    “The taxpayer should fund six months paid work for anyone struggling to find a job, under an ambitious plan to “abolish” long-term unemployment to be launched by MPs this week.

    The “employment guarantee bill” is being spearheaded by Labour’s Frank Field and Conservative Sir Nicholas Soames, and has the backing of a cross-party group of more than 30 MPs.

    Under the proposal, jobseekers who have been out of work for six months would be guaranteed paid employment in the private, voluntary or public sectors.

    “We can abolish long-term unemployment as a first plank in a post-Brexit reform programme,” said Field, the veteran MP for Birkenhead.

    • June 10, 2018 7:12 pm

      Murder and Slavery = no unemployment.

      Is that what fascist Frank means by ‘post-Brexit reform ‘?

  9. September 19, 2018 9:22 pm

    Frank might need a little reminder. He’s fully aware of why UC doesn’t work just forgot probably This one off update on UC Feb 2017 questioning Lord Freud It’s all there but not a word in public now why would that be ..


  1. Atos and Capita ‘warned to improve Pip disability tests’ | Govt Newspeak
  2. Frank Field Puts ATOS And Capita On Notice To ‘Start Delivering, Or Else’ | Same Difference | sdbast

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